**** ******* ****** ****

Columbus OH *****

380-***-****

adx63m@r.postjobfree.com

Rebecca Williams

SKILLS

I am very friendly and outgoing. I can work with anyone. I am very eager to learn and grow along with my career.

EXPERIENCE

Axium Packaging

Human Resources Assistant

December 2021 – current

Employee onboarding

I-9 Retention practices

Enter and update employee information as needed

Open enrollment for medical, dental, life

Workman’s compensation- keep track of every employee with an injury, what the specific injury was, work with MinuteMen to ensure a return to work date with no restrictions for each employee.

Created the workman’s compensation injury packet

Audit training and preparing

Take on in door and online applications, and set up interviews per each managers needs for the production floor.

Track eligibility of potential rehires.

Track employment authorization expiration dates to ensure identification is always current.

Planned and thrown Employee Appreciation weekly lunches. Providing years of service awards to all employees that hit 5 or 10 years with the company.

Ordered office supplies monthly from Staples.

Operated day to day phone calls.

Klarna, Columbus, OH -CSR/Quality Assurance

September 2019 - February 2020

Received phone calls to ensure quality service.

Handled banking information for customers to make payments.

Had a hand in training new employees.

Quality checked agents customer service in India, Australia and Canada.

Created better phrasing for agents, to ensure there was no confusing communication.

Helped create canned responses for chat agents.

Gave feedback on what needed improved and who needed more help to improve.

Polar Bowl, Anchorage, AK — Porter

August 2017 - February 2017

Took out garbage

Wiped down tables and arcade games

Swept, mopped and vacuumed every night

Checked and restocked material (toilet paper, soap, hand towels)

Filled arcade games with coins

Served people their drinks and food

Gave people coins to play in the arcade

Teleperformance, Hilliard, OH — Customer Service Representative

August 2013 - May 2015

Handled about 400 customers by telephone or computer daily to provide information

about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Technologically Equipped ( can type up to 70 words a minute )

Served customers through phone and email, averaging about 850 emails a day

Dealt with Credit/Debit card & Gift Card information daily

Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Took phone calls preparing and adjusting orders for Abercrombie and Fitch, Hollister, and Gilly Hicks

Moo Moo Car Wash, Hilliard, OH — Manager

October 2013 - August 2014

Handled about 800 -1,000 cars / customers a day on average

Shift Supervisor in afternoons on weekdays

Maintained and checked roughly 100 different equipment items keeping them ready and in working order

Supervised and Tracked each employees’ job duties and behavior during the work day

Marketed and advertised the Car Wash by being able to remember and announce to every

customer possible the deal/specials going on a daily basis

Handled roughly $8,000 dollars a day in transactions through cash & Debit/Credit cards

EDUCATION

Martinsburg College, Online — Certificate

March 2018 - July 2018, Anchorage, AK

I took a 6 month program for Medical Administration and finished in 5 months with a 3.5 GPA.

If there’s a claim theirs a way Workman’s Compensation Seminar (April 2023)

Emotional intelligence training (March 2023)

Volunteer Work

I placed many small US flags on Vets graves as well as cleaning them. Food was passed out to the less fortunate.

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