Customer Service Representative
Resume:
Alexis Strickling
Sierra Vista, Arizona
adx631@r.postjobfree.com
QUALIFICATIONS SUMMARY
Two years of management experience
** ***** ** *******/******** calls
** ***** ***** Conflict Resolution
Phone etiquette abilities
Excellent oral and written communication skills
Ability to multitask and problem solve real-time.
Proveit:
Basic Reading Comprehension/ 100%, Call Center Customer Service Survey/ 94%, Call Center Listening Skills [audio]/ 93%, Customer Service Mindset Survey/ 97%, and Typing – General/ 40 WPM
OSHA/86%
Safety in the Workplace/88%
Basic Reading Comprehension - Light Industrial/100%
EMPLOYMENT EXPERIENCE
Home Depot, Remote, Arizona
Customer Service Representative October 2022 to present
Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, and schedule adherence, speed to resolution, etc. Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.
CaptionCall, Remote, Arizona
Captioning Agent December 2021 to January 2023
Work from home. Receive inbound calls, transcribing telephone conversations for the hearing impaired, while adhering to all FCC regulations. Maintain a 91% adherence policy in all aspects of the job scope. Create bug reports for any documented calls with errors. Attend Microsoft Teams meetings. Comply with biometric security measures. Daily use of Microsoft Outlook, Teams, and Nice Webstation.
Safelite Autoglass, Remote, Arizona
Customer Service Representative June 2021 to December 2021
Worked from home. Answer incoming phone calls from policyholders, insurance agents or auto glass shops while listening to each customer’s needs and concerns. Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts. Communicate and resolve issues with an empathetic and patient mindset. Operate various computer-based systems to enter data quickly and accurately into Safelite’s systems in real-time. Process payments. Inform customers of products and add-ons, up-selling. Adhere to metrics goals. Attend daily Zoom meetings. Microsoft Teams meetings.
Amazon Warehouse DPX35, Chandler, Arizona
Seasonal Flex Warehouse Associate May 2017 to December 2017
Worked in a warehouse environment moving product for flex drivers. Operated computer system checking in flex drivers and assisted them with technical issues when checking into the app and scanning product into the app. Organized parking zones and directed cars into designated areas inside and outside of facility. Performed de-escalation techniques when necessary.
A New Horizon, Gilbert, Arizona
Habilitation Care Provider May 2016 to January 2018
Provided Attendant Care, Habilitation and Respite services to the developmentally disabled, keeping the client’s best interest at heart. Catered to the goals of the client, their parents, and guardians. Worked hand in hand with client and parents while striving for highest levels of growth, and overall personal success for the client, including educational goals and life skills.
Rycor Solutions Inc., Chandler, Arizona June 2015 to Jan. 2016
Account Executive/Sales,
Handled incoming web and phone leads inquiring about the product, followed up with current clients assessing any problems or situations they were undergoing, managed email campaigns, participated in tradeshows, maintained data within Excel, maintained CRM records.
Pier 1 Imports, Gilbert, Arizona Sept. 2013 to Sept 2015
Sales Associate/Sales Lead,
Operate cash register and assist customers by answering questions and placing orders. Also perform other tasks as needed such as: cleaning, organizing merchandise, and unpacking product shipments. Acting duty Manager and led a team of Associates, made sure Associates’ duties and responsibilities were carried out in a timely and effective manner, balanced the till and transferred money to the bank, organized and led team meetings, resolved customer issues, oversaw freight deliveries, supervised store transitions.
EDUCATION
Gilbert High School, Gilbert, Arizona
H.S. Diploma
Rio Salado Community College, Tempe, Arizona
AA Degree
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