Customer Service High School
Resume:
JIMMY TRICHE
adx61q@r.postjobfree.com 985-***-**** Napoleonville LA
Summary Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills Operation Monitoring
Process Safety Management
Root Cause Analysis
Corrective Action Implementation
Process Monitoring
Business Process Improvement
Chemical Processing
Conveyor Belt Safety
Leak Testing
Inventory Counting
Experience Chemical Loader 10/2022 - Current
PSC Donaldsonville, LA
Chemical Loader/ Railway Switchman
Loaded DEF, Ammonia, UAN, Urea, Acid
Operate Locomotive, track mobile and loader tractor Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
Agency Owner 01/2018 - Current
Triche Family Insurance Napoleonville, LA
Presented and explained product options to clients based on stated needs and goals. Planned, coordinated, organized and directed all agency operations. Met with customer, assessed situations and put together personalized plans. Followed up with potential clients personally regarding information requests, improving overall retention by 85%.
Called potential clients to promote business offerings and expand customer base Oversaw budget administration, bi-weekly payroll and accounting functions. Pursued continuing education and training programs to increase professional development. Motivated CSRs and producers to accomplish challenging objectives. Owner /Operator 01/2013 - 07/2018
JT Haulers LLC Napoleonville, Louisiana
Assisted local families with mortgage protection, final expense protection, and retirement planning
Communicated with clients to facilitate processes for insurance carriers Accessed and cooperated with more than 30 companies to offer effective customer service. J
T
Fluency in
Microsoft Word
.Doc, .DocX
PDF (Adobe)
Simple Word files
.RTF
.TXT
Other Files
Inspected equipment for defects and safe operating condition, following state and local specifications.
Communicated emergencies, weather delays and carrier schedule changes to customers and supervisors.
Read and interpreted maps to determine vehicle routes. Loaded, balanced and secured product to safely transport goods. Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Logged driving hours and fuel usage data on time to keep reports current. Hooked and unhooked trailers from tractor and converter dollies. Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
Inspected truck for defects and safe operating condition before, during and after trips. Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Retained valid proof of insurance and registration in vehicles. Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
Operations Manager 01/1999 - 01/2013
Triche Hauling and Materials Napoleonville, Louisiana Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Managed scheduling, training and inventory control. Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Addressed customer concerns with suitable solutions. Motivated and evaluated personnel for performance improvement and goal achievement. Identified areas of deficiency and performed root-cause analysis to solve problems. Analyzed and controlled materials, supplies and equipment operational expenses. Oversaw financial management, budget management, accounting and payroll activities. Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Supported accident investigations and prepared related paperwork. Contributed to proposal and contract development, negotiations and meetings. Collected customer fees, managed refunds and provided complete sales documentation. Electrical Foreman
AEI Plaquemine, LA
Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers.
Took ownership of electrical crew schedule, developing short- and long-term look ahead schedules to align with execution plans.
Performed with efficiency and quality while installing and repairing electrical projects. Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Supervised job site operations to maintain consistent safety and hazard-free work area. Followed electrical code manuals to install and repair electrical systems. Obtained proper permits to carry out electrical work on facility and construction projects. Updated and edited all drawings with design changes requested by client. Forward Observer 05/1997 - 05/2003
United States Marine Corps San Diego, CA
Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness. Conducted current and future operations planning to execute airspace management requirements for supported echelon.
Used technical expertise and sound military judgment to learn and perform complex procedures.
Obtained key intelligence to protect troops and aide in combat decision-making. Coordinated organizational and intermediate maintenance on guided missile launching systems.
Demonstrated leadership by making improvements to work processes and helping to train others.
Maintained updated knowledge through continuing education and advanced training. Education and
Training
Honorable Discharge: Infantry 07/1997
United States Marine Corps San Diego, CA
Certificate of Completion : Electrical And Instrumentation 03/1997 ABC Napoleonville, Louisiana
High School Diploma
Assumption High School Napoleonville, Louisiana
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