Matthew Kim adx5w6@r.postjobfree.com

***** ********** ** ***** ** 20105 202-***-****

EDUCATION: Broadrun High School, Ashburn, VA

Graduation: 2006

Northern Virginia Community College, Annandale, VA

2006-2007

EXPERIENCE: Arthritis & Sports, Sterling, VA May 2019 - Present

Front Desk Administrative Assistant

Explains patient benefit information to new patients, verifies and enters patient demographic and insurance information, and ensuring patient has appropriate insurance referral for treatment.

Collects insurance copays or other patient balances and review accounts as needed.

Scheduling appointments and accurately relaying messages to providers.

Scanning and uploading any incoming patient email or forms into electronic chart.

In charge of ensuring petty cash is accurately accounted for and logging it every morning during opening and every afternoon at closing.

Act as a liaison between insurance provider, provider, patient, and Therapist.

Handling incoming calls to service patient’s needs independently.

Maintaining high volume calls and patient care such as scheduling additional appointments, recommendations if patients cannot receive an appointment for any reason.

Studio Couture, Ashburn, VA February 2015 - Present

Secretary/Front Desk Clerk - Full Time

Perform customer service including scheduling appointments, checking in clientele, and answering their questions and concerns

Manage client information and update as necessary as well as setup new clients

Maintain and organize filing system of client accounts

Ensure that office supplies are fully stocked and order as needed

Maintain basic office equipment and coordinate servicing

Answer and direct calls, copy, fax, scan, compose letters, and provide translation

Respond to e-mails, Owner announcement memos, and return client phone calls

Process invoices and payments for client transactions for services performed

US Inspect, Chantilly, VA August 2016 – December 2018

Market Coordinator

Daily interaction with residential clients, primarily in the Philadelphia and New Jersey areas, with a focus on selling inspection services.

Build and expand long-standing customer relationships by consistently delivering best-in-class customer service

Process a high-volume of inbound and outbound calls

Interact with all field personnel and clients associated with the scheduling of inspections nationwide, specifically in Spanish-speaking areas

Maintain the company’s residential client database

Clarify and answer queries on inspection matters, including common technical questions and service-related issues

Go-Dentless, Manassas, VA September 2012- December 2014

Autobody Technician/Customer Service Rep – Full Time

Conducted estimates for customers and insurance companies for auto-body damages

Managed the scheduling of appointments and E-mail inquiries to ensure no conflicts on the calendar

Repaired and serviced auto-body damages as well as facilitated training to new auto technicians

Prepared invoices for repairs performed for clients and ordered parts as necessary

Consulted with other companies for extended contract work on cars

Dent Masters, Tysons Corner, VA August 2007 – September 2012

Assistant Manager, Driver - Full Time

Prepared estimates for customers and insurance companies for auto-body damages

In charge of maintaining the calendar for appointments and E-mail inquiries

Repaired and serviced auto-body damages

Supervised and trained new auto technicians to make certain tasks are performed correctly and completed in a timely fashion

Prepared customers’ invoices of repairs and ordered parts as needed

Consulted with other companies for extended contract work on cars

SKILLS & LANGUAGES:

MS Word, PowerPoint, and Excel and use of Windows PC

Auto-body mechanics

Korean – Fluent

Fantastic customer service

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