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Medical Assistant Customer Service

Location:
New York, NY
Salary:
26
Posted:
July 06, 2023

Contact this candidate

Resume:

Mbali P NgwaneDavies

CMA graduate and a Registered Medical Assistant (RMA)

Philadelphia, PA 19124

adx4li@r.postjobfree.com

+1-267-***-****

Compassionate Medical Assistant graduate with direct patient care experience, specifically with patients diagnosed with Dementia and Alzheimer’s. I am seeking a position where I can contribute and grow as an integral member of a professional team and provide quality patient care. Authorized to work in the US for any employer

Work Experience

TMS Technician

Advantage behavioral health services - Yardley, PA October 2022 to January 2023

We administer treatment using a type of machine. That uses a coil over your head for stimulation of your neurons in your brain.

• [type of action] EHR

• Prepared patients for procedures

Mental Health Technician (MHT)

Brooke Glen Behavioral Hospital - Fort Washington, PA June 2022 to August 2022

Overnight care for the adolescent in unit. Provide therapeutic support and services throughout their stay. Certified Nursing Assistant (CNA)

Firstlight Homecare - Woodbury, CT

September 2021 to April 2022

Overnight care

Personal care

Light housekeeping

Feeding

Meal prep

Incontinent care

CNA - Certified Nursing Assistant

TLC HomeCare - Waterbury, CT

March 2020 to August 2020

Personal Care

Housekeeping

Errands

Bathing

Feeding

Meal prep

Medication reminder

Companionship

CNA

Homecare by RVNA - Ridgefield, CT

November 2016 to August 2020

Overnight

Personal care

Meal prep

light housekeeping

Medication administration

Companion

Laundry

Incontinence

Student Medical Assistant

203 Urgent Care - Stratford, CT

March 2017 to April 2017

Externship Experience (180 Hours) - Anticipated

• Greeted patients, and escorted into examination rooms, prepared and sanitized exam rooms utilizing aseptic techniques and universal precautions

• Took and charted patient’s medical history into Electronic Medical Records system, in preparation for doctors’ examinations

• Measured and documented vital signs, height and weight, EKGs, nebulizer treatments, flu testing, mono testing, strep testing, pregnancy testing, DOC physicals, urinalysis, I-stat and drug screening

• Prepared equipment tray and assisted physician with laceration closures and dressing wounds

• Prepared, organized and stocked examination and treatment rooms

• Maintained consistent communication with doctors and patients regarding their medications and any changes required due to adverse reaction or lack of results PCA

Home Helpers Home Care - Norwood, MA

August 2016 to September 2016

Personal care

Light housekeeping

Companion

Errands

Grooming.

Packer/Picker

Labor Ready - Brockton, MA

June 2016 to August 2016

Packing

Cleaning

Scan packages

Fill the pallets

Price packages.

Meal Prep

Employment 2000 corp - Brockton, MA

July 2015 to July 2015

Prep sandwiches for delivery

Prep deserts

Pack pallets

Clean

Housekeeper

Residence inn - Mystic, CT

March 2012 to July 2012

Responsibilities

Cleaning

vacuum

change lines

Wash tub/sink

Accomplishments

Left a clean,friendly and comfortable place for the next guest. Skills Used

Creative thinking skills

communication skill

attentive skill

confidant

conflict resolution

CNA/HHA

Live ins for the elderly - Danbury, CT

November 2009 to July 2012

Responsibilities

Personal care

laundry

meal prep

companion

answer phone calls

reminder of meds

Accomplishments

Left my client feeling satisfied and happy about the service. Skills Used

Ambulation skill

communication skill

People skill

direct care and indirect care

Waitress

Six Flags Great america - Chicago, IL

April 2009 to October 2009

Responsibilities

Serve

clean

customer service

Accomplishments

Satisfaction customer rate at 5 stars

Skills Used

Communication

people skill

Problem solving skill

creative thinking skill

Call Center Representative

Corner stone college - Randburg, Gauteng

January 2008 to January 2008

Responsibilities

Inbound

outbound

computer work i.e word,excel,power point

Accomplishments

Fast pace and finishing all my task on or before a given time Skills Used

Collaborating skill

confidant

able to listen

adaptable

assertive

communication and

cooperative

Education

Diploma in Medical Assistant

Lincoln Technical Institute, Shelton, CT Medical Assistant, GPA 3.40, Diploma–April, 2017 • Studies to include: Anatomy & Physiology, Medical Terminology, Electronic Health Records, Medical Laboratory Skills, Pharmacology, Insurance Coding & Billing, Law & Ethics, Phlebotomy - Shelton, CT February 2017 to April 2017

Certificate in Nurses Assistant /CNA

Branford Hall carrier Institute - Danbury, CT

2013 to 2013

Call center Diploma in computer science/call center Corner Stone College - Randburg, Gauteng

2008 to 2008

Diploma in Biology,Math,English,Science and Home economics Hlamvana High school - Richards Bay, KwaZulu-Natal 2001 to 2005

Skills

• Vital signs, patient history taking, medical asepsis and sterilization techniques, EKG’s • Electronic Health Records, medical terminology, medical typing and transcription. • Phlebotomy, pharmacology skills including the preparation of medications, proper medical recordkeeping of drugs. • Proficient in Microsoft Word, Power Point • Excellent customer service organizational, communication, and interpersonal skills. Education (1 year)

• Receptionist

• Patient Care

• Vital Signs

• EMR

• EKG

• Microsoft Word

• Venipuncture

• Filing

• CPR

• Phlebotomy

• Scheduling

• CPR Certified

• Injections

• Anatomy Knowledge

• Physiology Knowledge

• Laundry

• Insurance Verification

• Medical Office Experience

• Physiology Knowledge

• Documentation review

• Caregiving

• Alzheimer's care

• Specimen collection / processing

• Laboratory experience

• Home care

• English

• Hospice care

• Dementia care

• Clerical Experience

• HIPAA

• Food Preparation

• ICD-10

• Computer Operation

• Aseptic Technique

• Phone Etiquette

• Medical Coding

• ICD Coding

• Medical Billing

• Computer Skills

• Medical terminology

• EMR systems

• Medication administration

• Management

• Experience with children

Awards

High school Math and science award

January 2005

Participated in a high school learning and implementation science program. Certifications and Licenses

CNA

Present

HIPAA

CPR & First Aid

AED

Infant CPR training and Adult

CMA (AAMA)/RMA graduate

food handler certificate

Certified Phlebotomy Technician

Certificate of completion for Recognizing and reporting child abuse, Mandated and Permissive reporting in Pennsylvania. June 2022 to June 2022

Certificate of Completion

Recognizing and Reporting Child Abuse:

Mandated and Permissive Reporting in Pennsylvania

Meets ACT 31 of 2014 training requirements

Meets the Recognizing Child Abuse and Mandated Reporting components of ACT 126 of 2013 training requirements

3 continuing education hours

Presenter:

University of Pittsburgh School of Social Work.

PA Child Welfare Resource Center

403 East Winding Hill Road, Mechanicsburg, PA 17055 Presented to:

ERSITY

NgwaneDavies, Mbali

on the date:

June 9, 2022

MISBURO

Provider Number:

CACE000004

CE Course Number:

PCW000001

MollyB.allmein

Molly B. Allwein, Director of Continuing Education School of Social Work Michael Byers,

Director PA Child Welfare

Resource Center

PINIONESES

Additional Information

CMA graduate

Registered Medical Assistant (RMA)



Contact this candidate