SR Sabrina Robinson

Mitchellville, MD ***** 240-***-****

adx34a@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS Microsoft Office

Self-Motivated

Service-Oriented

Data Entry and 10-Key

Mail Sorting and Routing

Multitasking and Prioritization

Attention to Detail

Flexible and Adaptable

Problem Solving

Calendar Management

Materials Organization

Office Supply Management

Reliable and Punctual

WORK HISTORY ESA CUSTOMER SERVICE AMBASSADOR 09/2022 to 06/2023 Department Of Human Services Washington, DC

Greet and communicate effectively with residents to determine their need for government programs; such as SNAP, TANF and Medicaid. Inform residents about eligibility requirements, application processes, and needed documents.

Complete the cadence report daily to show metrics of service center activity for visiting and returning residents of the District. Scan, verify, and submit all documents received for processing. Remain calm and professional in stressful circumstances and effectively diffused tense situations.

ASSISTANT FRONT DESK MANAGER 03/2018 to 04/2022

Studio IV, Inc. Hair Salon

Managed stylists calendar.

Managed vendor accounts and supplies.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Oversaw front desk operations with eye for salon reputation, staff productivity and operational efficiency

Responded to telephone, email, and in-person inquiries regarding appointments, and guest concerns if any.

CONCIERGE 08/2013 to 02/2018

Towne Terrace East Condominium Washington, DC

Maintained front desk's concierge book to provide visitors with access to relevant local information.

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Collected room deposits, fees and payments.

Used hand-held scanners and physical logs to accurately track resident packages.

Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

ADMINISTRATIVE ASSISTANT, LANDLORD & TENANT 01/1995 to 06/2005 Schuman & Felts, Chartered

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff members. Managed data entry clerks

Tracked rental updated from clients.

Prepared court documents.

EDUCATION High School Diploma 06/1988

Eleanor Roosevelt High School, Greenbelt, MD

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