Customer Service Office Manager

Laura Craig

Customer Service Professional

adx326@r.postjobfree.com • +1-920-***-****

linkedin.com/in/laura-craig-b2144539

Oakfield, Wisconsin 53065

Client-focused and results-driven professional with solid experience engaging with customers and meeting diversity of needs through high-quality service delivery. Ability to combine conflict resolution, client communication, and relationships building expertise to drive significant revenue growth. Skilled in providing consultations/advice and building professional relations with clients. Adept at maintaining focus on customer satisfaction throughout all phases of service delivery.

Areas of Expertise

Team Building

Planning & Analysis

Customer Service

Client Relationship Building

Files & Records Management

Customer Retention

Conflict Resolution

Issue Resolution

Management Reporting

Professional Experience

Fond du Lac Veterinary Clinic – Fond du Lac, WI 07/2015 – 5/31/2023

Receptionist & Veterinary Assistant

Communicate with clients and schedule appointments provide high-quality service experience. Manage all office communication/correspondence by providing information and resolving all queries. Coordinate all administration and operational procedures related to effective day-to-day management of reception area. Maintain safe and clean reception area by complying with established policies and procedures. Support office manager through timely completion of all administrative support assignments, such as payment processing and records management

●Designed and develop new computer program to systematically run reports for reminder cards.

New Beginnings Shih Tzu Rescue, Inc. – Milwaukee, WI 01/2007 – 10/2014

President

Designed, developed, and implemented plans and strategies to support profitable business operations. Ensured seamless continuation of organizational operations by recruiting and selecting departmental heads and managers. Set challenging yet achievable performance target, set budget, and accordingly managed activities to maximize ROI and increase efficiency. Led management committees and presided over boards of directors as well as governing boards to improve overall business performance. Fulfilled corporate social responsibility by analyzing laws legislations, and public policy to devise suitable changed. Raised brand awareness among target audience through marketing and promotional campaigns.

●Partnered with vendors to deliver 35% to 40% more savings on medical needs as compared to previous spendings.

●Mentored approximately 75 volunteers on policies and procedures associated with fostering.

Fond du Lac Humane Society – Fond du Lac, WI 09/2009 – 05/2011

Office Assistant

Managed front-desk operations, greeted visitors, and directed to relevant departments. Maximized office efficiency through delivery of robust administrative support. Oversaw office communication as well as correspondence across all organizational levels to improve cross-functional collaboration. Maintained positive brand image by swiftly resolving all complaints of customers/members of public. Kept detailed and up-to date record of various documents while ensuring information confidentiality.

●Created and established new computer program to provide information to volunteers and clients and saved more than 50% through automation of activities.

●Created and maintained fostering program.

Additional Experience

Office Manager – MTECH Wisconsin – Fond du Lac, WI

Accounting Manager – 4Imprint – Oshkosh, WI

Education

High School Diploma

Oakfield High School, Oakfield, WI

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