Social Media Customer Service

HANNAH MAE

PROFILE:

A professional Customer Service Supervisor with over 10 years of experience in handling multi-national clients with unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty with background knowledge in data mining, data entry, data encoding, lead generating, web research, administrative support and inbound/outbound calling. A dynamic, resourceful and industrious individual with excellent communication and customer service skills and a broad range of expertise in administration, data management and office organization gained primarily via exemplary service in a call center and an extremely motivated individual who wants to constantly develop skills and grow professionally and is very confident her ability to come up with interesting ideas for unforgettable results. WORK EXPERIENCES:

January 2021 – December 2022

HiTC

Positions Held:

ü Transaction Coordinator

ü Executive Virtual Assistant

Responsibilities:

• Clean Up Database

• Managed Social Media Platforms

• Posting in Social Media Platforms

• Transaction Coordination - Pending to Close

• Send email blast / Email campaigns

• Managing CRM

Tools Used:

• KVCore

• KWCommand

• Boomtown

• Salesforce

• Follow Up Boss

• MLS

• Google Suite

• Smartsheets

• TC Workflow

• TC Docs

• Docusign

• Skyslope

October 2019 – January 2021

Brivity VA

Positions Held:

ü Transaction Coordinator Executive Virtual Assistant Inside Sales Agent Property Manager ü Success Coach/Team Leader

Responsibilities:

• Clean Up Database

• Go over Client’s Upcoming Events

• Link Social Media Accounts

• Dialing Expired, Withdrawn and Circle

Prospecting

• Assisting transaction coordinator from

pending to close

35B Purok 4, Irisan, Baguio City +63.998-***-**** adx2ld@r.postjobfree.com

• Do basic photo editing and video editing and

post it in Social Media Platforms

• Managed Social Media Platforms

• Creating Posters and Flyers

• Send email blast / Email campaigns

• Coaching and Team Meeting

• Managing CRM

• Ordering signs to be installed

• Keep team trackers updated

• Assist VAs with their client needs

• Maintaining Team’s Performance

• Leadership Meeting discussing plans and

improvements for the company

• Coaching and Team Meeting

• Processing Title Orders for Real Estate

Mortgage

• Title Review for Real Estate Mortgage Loans

• Managed Buildium and Propertyware for

Tenant Request and Rental Payments

• Used Quickbooks for all expenses and

generating monthly report on all income and

expenses

Tools Used:

• Brivity

• Boomtown

• KVCore

• CINC

• FollowUp Boss

• Top Producer

• Mojo

• Salesforce

• Vulcan7

• Firepoint

• Skyslope

• DIgisign

• Docusign

• Transaction Point

• Zillow

• Asana

• Trello

• Todoist

October 2016 - October 2019

Shaw Realty Group

Positions Held:

ü Client Services Manager

ü Transaction Coordinator, ISA & Executive Admin Assistant ü HR & Recruitment Specialist

Responsibilities:

• Personal Assistant of the Broker/Owner

• Manage calendar and appointments

• Assisting transaction coordinator for basic

TC tasks (Adding transactions in Skyslope,

updating MLS status for listing transactions,

etc)

• Do basic photo editing and video editing and

post it in Social Media Platforms

• Managed Social Media Platforms

• Creating Posters and Flyers

• Send email blast / Email campaigns

• Managing CRM

• Ordering signs to be installed

• Keep team trackers updated

• Develop and utilize customer database for

phone calls.

• Keeping employees informed of changes in

their areas of responsibility.

• Job Posting, Update Files such as Roster for

Active and Inactive Employees

• Uploading test takers examinee and active

agents for recruitment process

• Involved in the recruitment and interviewing

of new employees.

• Payroll, Sanctions, Pre-employment

Requirements

• Managing and motivating staff to increase

sales and ensure business efficiency.

• Producing reports on performance, then

measuring these against set indicators.

• Reviewing current organizational

effectiveness and making recommendations

for improvements.

• Calling prospective clients and discuss

services, Schedule Interview and

Onboarding Process.

• Qualifying Candidates and right fit these

candidates to a client.

• Manages Team Members

• Coach Team Member to help improve given

metrics

Update Files such as Roster for Active and

Inactive Employees

• Involved in the recruitment and interviewing

of new employees.

• Provide and Keep Pre-employment

Requirements

• Create and Maintain Payroll Information

• Updates payroll records by entering changes

in exemptions, insurance coverage, savings

deductions, and job title and

department/division transfers.

• Prepares reports by compiling summaries of

earnings, taxes, deductions, leave, disability,

and nontaxable wages.

• Determines payroll liabilities by calculating

employee federal and state income and

social security taxes and employer's social

• security, unemployment, and workers

compensation payments.

• Resolves payroll discrepancies by collecting

and analyzing information.

• Provides payroll information by answering

questions and requests.

• Maintains payroll operations by following

policies and procedures; reporting needed

changes.

• Maintains employee confidence and

protects payroll operations by keeping

information confidential

Tools Used:

• Microsoft Office

• Google Suite

• Ring Central

• Mojo

• MLS

• Boomtown

• Buildium

• Propertyware

• Stessa

• Quickbooks

• CTE

• Trello

• Asana

• Dotloop

• Docusign

• Top Producer

• Vulcan7

• Firepoint

• Salesforce

• CINC

• Boomtown

• Skype

October 2014 - October 2016

AFNI PHILIPPINES

Positions Held:

ü Team Leader/Project Coach

Responsibilities:

• Manages Team Members

• Audit Team Members Calls

• Coach Team Member to help improve given metrics

• Answered Supervisor Calls

• Producing reports on performance, then measuring these against set indicators.

• Audit Team Members Calls

• Producing reports on performance, then measuring these against set indicators. SKILLS:

ü Natural office administration skills.

ü Excellent interpersonal and communication skills. ü Excellent customer service skills.

ü Natural knowledge of regulations such as data protection, etc. ü Excellent sales and negotiation skills.

ü Natural IT skills: Knows in numerous office packages. ü Strong organizational skills and attention to detail. ü Strong ability to work both alone or as part of a team. ü Natural analytical and problem-solving skills. Strong multitasking skills. EDUCATIONAL BACKGROUND:

Tertiary:

Indiana Aerospace University

Bachelor of Science in Airline Management

- A Dean's Lister

Secondary:

Cebu Sacred Heart College

- graduated as honorable mention

- A SSC Officer

- A Class Officer

- Awarded as the Computer Wizard of the Year

University of San Carlos - Girl High School

Primary:

Philippine Christian Gospel School

Sacred Heart School for Girls

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