Wadontong Zephirin

Germantown, MD *****

adx2ba@r.postjobfree.com

+1-240-***-****

My experience covers 30 years in customer service and administration including one on one patients care. I have an international background that would be beneficial to your company. I am confident that my experience would be an asset to your company. I would like to have the opportunity to participate in a personal interview to any of your questions you may have. Customer service, Data entry, registration, etc

Authorized to work in the US for any employer

Work Experience

Assessor

Westat - Rockville, MD

June 2022 to Present

• Assist with cleaning up Production Facility (i.e. sweeping, trash removal, etc.)

• Assist in project testing events.

• Flexibility to move to other duties as assigned depending on work flow and milestone schedules Front Desk Receptionist/Administrative Assistant

Euro Motors Mercedes - Germantown, MD

August 2017 to March 2020

Customer Service and Relations, Data entry, Registration, Administrative Assistant, Cashier, Scanning, Verifying, Assisting Customers, End of The Day Reporting, Payment Collection, Check In/Check Out, Car Service Driver

Jim Coleman Automotive - Bethesda, MD

September 2009 to July 2017

Customer Service, Customer Relations, Cashier

Overnight Stocker

Super Wal-Mart - Indianapolis, IN

September 2006 to June 2009

Zoning, Unloading, Unpacking, Customer Relations, Overnight Customer Service Team Leader

Quilter

February 2000 to March 2005

Serta Mattress, Rivera Beach, Fl.

Panels Operator top and bottom

Shipping and Handling, Ticketing

Supervising

Floor Technician

Palm Beach Medical Center

June 1992 to May 1998

Rivera

Beach, Fl.

Waxing, Buffing

Detailing

Products Mixture

Education

Vocational School in Nursing

Cambridge Learning Center - Gaithersburg, MD

June 2013 to September 2013

High school diploma

Adult Education Center - Florida

Skills

• Customer Service (10+ years)

• Retail Sales

• HVAC

• Environmental Services (10+ years)

• Floor Care (10+ years)

• Commercial Cleaning (10+ years)

• Detailing (10+ years)

• Hospital Experience (10+ years)

• Buffing

• Registration (10+ years)

• Communication skills (10+ years)

• Time management (10+ years)

• Microsoft Office (10+ years)

• Organizational skills (10+ years)

• Mentoring (10+ years)

• Caregiving (10+ years)

• administration assistant (10+ years)

• patience (10+ years)

• Cashiering (10+ years)

• Computer skills (10+ years)

• Administrative experience (10+ years)

• Adult Education

Languages

• English - Expert

• French - Expert

Certifications and Licenses

Nursing Assistant

February 2017 to April 2024

Assessments

Protecting patient privacy — Proficient

May 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Administrative assistant/receptionist — Completed

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Spreadsheets with Microsoft Excel — Completed

February 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Sales skills — Completed

August 2021

Influencing and negotiating with customers

Full results: Completed

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Completed

October 2021

Identifying and resolving common customer issues

Full results: Completed

Attention to detail — Completed

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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