High School Customer Service

Saad Ali Shaikh

Contact: 516-***-****

Email: adx1wu@r.postjobfree.com

Location: Valley Stream, NY 11580

Dedicated Doctor of Pharmacy (Pharm. D), offering more than 10 years of experience in healthcare and pharmaceuticals. Advanced communicator with all levels of staff, clients, diverse consumer markets, management and healthcare professionals. Looking forward to growing and excelling in my career in the healthcare and research industry to provide excellent patient outcomes.

Skills

Hard Skills

Soft Skills

Technical skills

Analytical skills (Google spreadsheet, Data Cleansing, Data Analysis, Data Visualization, SQL, Tableau (in progress)

Graphical analysis

Pharmaceutical supplier networking

Pharmaceutical compounding

Pharmaceutical and healthcare drug-based interactionist – Market Research

Critical thinking

Organizational skills

Presentation skills

Attention to detail

Planning and scheduling

Time management

Communication skills both verbal and written

Knowledge of pharmacology, hospital pharmacy and pharmaceutical sciences

Effective customer service

Interns team management

Software launch team management and training

Supervising technicians and pharmacy assistants

Advising and educating patients

Teamwork and collaboration

Medical equipment usage

OTC recommendations

IV preparations

Understanding of labeling procedures

Monitoring and modifying drug orders upon physician's approval

Certifications or Licenses

Google Data Analytics Professional Certificate (in progress)

RPh, Dubai Health Authority, expired October 26, 2022

Basic Life Support, expired October 8, 2022

RPh, Pharmacy Council of Sindh, expired February 10, 2017

Work History

Pharmacy Technician, January 2023 to date

Walgreens

New York, USA

Assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties following Company policies and procedures.

Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Develops strong relationships with the most valuable customers.

Under the supervision of the pharmacist, assist in the practice of pharmacy, following state, federal, and company policy.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Pharmacy Operations Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.

Reports, immediately, prescription errors to pharmacists on duty.

Responsible and accountable for registering all related sales on the assigned cash register, collecting and handling cash as required. Takes customers to the OTC aisle when possible to assist in locating products.

Handles telephone calls that do not require the personal attention of the pharmacist, including those to physicians.

Assists and supports Pharmacy Department with inventory management activities, such as ordering, unpacking, checking and storing shipments of pharmaceuticals.

Assist pharmacists in administering clinical or vaccination services.

Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other healthcare providers.

Pharmacist, January 2015 to September 2022

Mediclinic Welcare Hospital

Dubai, United Arab Emirates

Dispense medications with labelling and instructions, attending to 150 prescriptions on shift on an average including internal hospital-based dispensing and external walk-in patients.

Dispense medication with labelling and providing instructions regarding the usage, dosage and information on side effects as well as precautions.

Medications dispensed double-checked for accuracy.

Medications supplied to inpatients via the nursing units.

Physician's drug order reviewed for appropriateness before dispensing.

Medication orders discussed with prescribers for clarification, changes and documentation, whenever necessary.

Drug-related interventions documented.

Software and incoming call handling, with 80% accuracy levels.

Insurance claims reviews and submissions.

Up-to-date knowledge of insurance procedures and billing conditions, ensuring payments are collected accordingly.

Ministry of Health registers for controlled medications updated for prescriptions filled, approximately 100 prescriptions were attended to and registered daily.

Drug compounding with proper labelling and recording.

Medication storage inspected to be according to standards.

Incident reports and adverse drug reactions reported.

Pharmacy Technician, November 2013 to December 2014

American Hospital Dubai

Dubai, United Arab Emirates

Unit dose pre-packing of medications.

Preparing TPN, extemporaneous preparation, and IV preparations including intermittent infusions and continuous infusions.

Assist pharmacists in preparing prescription drugs for dispensing.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Counted and labelled prescriptions with correct item and quantity.

Stocked, labelled and inventoried medication to keep accurate records.

Entered and processed patients’ prescriptions into the internal system.

Maintained proper drug storage procedures, registries, and records for controlled drugs.

Collected co-payments or full payments from customers.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Pharmacy Executive, March 2012 to July 2013

Life Healthcare Group

Dubai, United Arab Emirates

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Stocked, labelled and inventoried medication to keep accurate records.

Counted and labelled prescriptions with correct item and quantity.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency and service quality.

Entered and processed patients’ prescriptions into the internal system.

Collected co-payments or full payments from customers.

Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems or locating items.

Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.

Academic Qualifications

Pharm. D (Doctor of pharmacy) April 2011

Ziauddin University Karachi, Pakistan

Premedical (Intermediate) 2005

DJ Sindh Government Science College Karachi, Pakistan

Matriculation 2003

Bai Virbaijee Suparivala (B. V. S.) Parsi High School Karachi, Pakistan

Other activities

Certificate of attendance at Dubai International Pharmaceuticals and Technologies, Conference and Exhibition 2015, 2016 and 2017.

Participated in the seminar on “Pharmacovigilance and clinical research” organized by Ziauddin University on Monday, August 9, 2010.

Participated in the seminar “The Expert Speaks” organized by Ingroup information services on September 29, 2010.

Industrial visit to Glaxo Smith Kline and Hilton Pharmaceuticals covering the production of Pharmaceuticals (prescription drugs and over-the-counter- medicines).

3 times awarded as the best student in Arts and drawing at Bai Virbaijee Sopariwala Parsi High School, Karachi, Pakistan.

Awarded as the best student in computer science at Bai Virbaijee Sopariwala Parsi High School, Karachi, Pakistan.

Certificate of Merit in Leadership of Bai Virbaijee Sopariwala Parsi High School, Karachi, Pakistan on February 4, 2003.

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