Customer Service Representative

GK

GWENDOLYN KING

adx1u3@r.postjobfree.com 520-***-**** Sierra Vista, AZ 85635

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Credit card payment processing

Report creation

Report generation

Courteous demeanor

Clerical support

Conflict mediation

Customer relations

Problem-solving abilities

Adaptive team player

Inbound and Outbound Calling

Teleperformance USA Sierra Vista, AZ

Customer Service Representative

04/2018 - Current

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Answered incoming telephone calls to provide store, products and services information.

Set up and activated customer accounts.

Relayed customer feedback to cross-functional teams to improve products and services.

Dr Foor Paws Pet Hospital El Cerrito, CA

Kennel Assistant

06/1999 - 06/2001

Fed and refreshed water for animals staying in kennels on regular eating schedules.

Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.

Administered medications to animals with meals or treats. Summary

Skills

Experience

Sanitized floors and other surfaces to provide sterile environment. Washed and disinfected animals' food and water bowls each day. Supported animal health by keeping areas clean, neat and properly sanitized.

Picked up dog waste using bags to dispose of properly. Stayed on top of laundry, sweeping and disinfection during slow periods. Performed opening and closing duties, detailed floor cleaning and [Action]. Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.

Replaced soft fabric items such as blankets by running washing machine to provide fresh laundry.

Collected and documented animal weight, size, physical condition and food intake.

Unloaded and organized supplies and product inventory. Albany High School Albany, CA

High School Diploma

06/2001

Cochise College Douglas, AZ

Some College (No Degree) in Early Childhood Education Education and Training

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