Customer Service Support
Resume:
Audrey Elliott
Customer Service Remote-Working from Home
Vicksburg, MS 39180
adx1s7@r.postjobfree.com
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Sold team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality speed and process optimization. Articulate energetic and results-oriented with exemplary passion for developing relationships cultivating partnerships and growing business. Authorized to work in the US for any employer
Work Experience
Assembly Worker-Making Cabinet door
Hunter Engineering - Raymond, MS
April 2002 to December 2004
1. Applied blank labels to device, packaged and sealed items before sending for quality review. 2. Visually inspected devices for defects and placed defective items. 3. completed durable assemblies and subassemblies with hard and power tools. 4. conducted quality assurance inspections on finished components and identified i issues.
Customer Service Supervisor
K-Mart - Vicksburg, MS
May 1996 to February 2002
1. Maintains customer/client information in accordance with HIPAA, PHI, and regulatory requirements 2. Generates sale orders supplies
3. Follows up on delivery information and updates
4. Maintains thorough and accurate records of work performed 5. Schedules the work of subordinates, assigning tasks, providing on the job training, responding to associates' questions and assists.
6. Exceeded team goals and collaborated with staff members to implement customer service initiatives. 7. Collaborated with upper management to improve customer service processes and support structures company wide.
8. Took ownership over team productivity and managed workflow to meet or exceed quality service goals.
9. introduced higher standards for customer service and increased efficiency by streaming operations. 10. Negotiated contracts with outside carriers to minimize costs to company and customers. 11. Resolved concerns with products or services to help with retention and drive sales. 12. Trained and regularly mentored associates on [performance-oriented strategies and customer service techniques.
13. Monitored customer service operations to assess agent performance and provide feedback. 14. Developed service procedures, policies, and standards. 15. Reviewed repeated issues within operations and business management to solve problems and improve company outcome.
16. Completed special projects by using effective decision making, critical thinking and time management skills.
17. Followed through with client requests to resolve problems. 18. Collaborated with the marketing department to launch and manage promotional activities and campaigns.
19. Resolved customer complaints while prioritizing customer satisfaction and loyalty. 20. Collected customer feedback and made process changes to exceed customer satisfaction goals. Ingredient Clerk
Tyson Foods - Vicksburg, MS
February 1998 to August 2001
1. Responsible for a full range of receiving, issuing, inventory and storage duties in both dry cold storage areas.
2. Unloading Trucks
3. Supply management with minimized process discrepancies by spearheading budget, supervising staff, and controlling inventory.
Shuttle Driver and Limousine Drver
Ameristar Casino Hotel - Vicksburg, MS
April 1994 to June 2001
1. Generated content referrals and repeat business by providing friendly and fast service. 2. Checked condition of vehicles tries brakes and safe equipment to maintain systems in working order. 3. Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers
4. Maintained impeccable records of daily drives, vehicle maintenance and notable incidents. 5. Collaborated with dispatchers to stay on top od pickups and drop-offs and adapted quickly to changing assignments.
6. Maintained excellent condition of vehicles through re-fueling, cleaning, and repairing. 7. Helping passengers with luggage, collecting fares and politely answering questions. 8. answered scheduled and resounded to reservation calls at specific times and locations. 9. Dispatched Shuttles to Hotels, Motels, and other Casinos. 10. Updated logs and tracking documents accuracy and according to schedule requirements. Education
B.S. in Business Administration in Bookkeeping & Finance Colorado Technical University - Colorado Springs, CO January 2010 to March 2013
Associate Degree in Business Administration
Vicksburg Commercial College - Vicksburg, MS
August 1980 to December 1982
License in Nursing
Hinds Community college - Vicksburg, MS
January 1979 to June 1980
Skills
• Shipping & receiving
• Communication skills
• Leadership
• Team management
• Reliable customer service
• Problem-solving
• Overseeing deliveries
• Inventory restocking
• Updating logs
• MySQL
• Git
• Computer Networking
• Customer support
• Fraud
• Customer support
• Pricing
• Computer Science
• Freight
• Customer service
Certifications and Licenses
Driver's License
September 2019 to September 2027
Additional Information
Nursing License from 1979 to 1983
Contact this candidate