Customer Service Human Resources
Resume:
Melinda Woods
Phlebotomy tech/. Management/COVID-19 Register/ healthcare worker/bartender /
Customer service
Fremont, OH 43420
adx1mt@r.postjobfree.com
Customer service oriented professional with strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
• Effective problem solver, able to assess needs and identify solutions.
• Strong written, verbal, and interpersonal skills for effective communication and documentation.
• Greenway Prime Suite EHR / Microsoft Word, Excel, and PowerPoint. Phlebotomy texh 7 years of Home Health Aide experience and 9 months of managerial experience. KEY QUALIFICATIONS
Accounting * Payroll * Banking Systems * Healthcare Law * HIPAA Compliance * Charting * Filing Processing Co-Payments * Human Resource Management * Organizational Improvements * Appointment Scheduling Insurance Billing Procedures * CMS1450 * UB04 * CMS1500 * Healthcare Claim Cycle * Insurance Verification Interpersonal Professional Communications * Business Office Operations
Medical Practice Management Systems * Medical Office Procedures Practice Structure * Leadership & Management * Medical Terminology * Anatomy & Physiology Covid 19 registered clients
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
new Orleans Square - Las Vegas, NV
April 2018 to November 2021
Property Management Experience Lease Agreements Communication Skills Budget Management Customer Service Vendor Management Scheduling Coordinating MS Office Collection Management
Registered Client Service AssociateRegister clients Medix Temp Agency - Las Vegas, NV
November 2020 to August 2021
Register patients that came through the drive-through for Covid testing Time Share Representative / Customer Service
Diamond Resorts - Las Vegas, NV
February 2019 to April 2019
* Called customers who already set up reservations.
* Handled complaints and escalated calls to advertising department when needed.
* Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies. K & R Assistant Living Services
Las Vegas, NV
August 2018 to December 2018
Manager / Customer Service
* Supervise 4 clients in 1 house; provide assistance to adults with physical and mental disabilities.
* Assist with activities of daily living.
* Maintain co-workers' schedules and budget the money for each client.
* Help administer medications and document information. Assistant Manager / Customer Service
Speedy Mart - Las Vegas, NV
April 2018 to September 2018
* Rang up products and stocked the shelves.
* Managed inventory and performed loss prevention procedures.
* Scheduled 5 employees and assisted with the submission of payroll. Home Health Aide
Joyful Homecare - Mira Loma, CA
September 2011 to April 2018
* Assisted with activities of daily living, personal hygiene, mobility, and feeding.
* Handled light housekeeping duties, prepared meals, and transported to locations outside the home.
* Completed daily logs documenting patient condition and activities and any changes to patient care plan.
* Engaged individuals in activities and sensory stimulation to encourage positive reactions.
* Helped facilitate and contribute to a positive environment to enhance clients' quality of life. Education
First Aid Certified in Home healthcare management
Ultimate Medical Academy-TampaUltimate medical Academy - Clearwater, FL June 2017 to October 2019
Associate of Science degree in Management
Ultimate Medical Academy
2019
Certified Medical Assistant
San Joaquin Valley College
2016
High school diploma or GED
Skills
• Home Health
• HHA
• Medical Terminology
• Human Resources Management
• Anatomy Knowledge
• Physiology Knowledge
• Medical Office Experience
• Medical Billing
• EMR Systems
• Insurance Verification
• HIPAA
• Experience Administering Injections
• Medical Scheduling
• Laboratory Experience
• ICD-10
• Employee Orientation
• Problem-solving
• Flexibility
• Team Work
• Reliability
• CPT Coding
• Medical Coding
• Vital Signs
• Meal Preparation
• Property management
• Management
• Nursing
• Leadership
• Medical receptionist
• Administrative experience
• Microsoft Office
• Phlebotomy
• Negotiation
• Developmental disabilities experience
• Analysis skills
• Clerical experience
• Documentation review
• Windows
• Typing
• EHR systems
Certifications and Licenses
Drivers License
CNA
CPR Certification
Certified bartender
June 2021 to Present
Certified bartender serve Alcohol beverages in a high quality performance State Tested Nursing Assistant
Additional Information
STNA certification 2021
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