DIONNE NICOLE WITHERSPOON

**** ***** ****** *.*., WASHINGTON, D.C., 20002

202-***-****

adx1fz@r.postjobfree.com

Property Manager

Property Manager with 9 plus years of experience in the Property Management domain, who approaches the job with tenacity, enthusiasm, creativity, and professionalism. Seeking to obtain a position within an organization that will allow me to utilize my skills and help exceed the goals that have been set forth.

Property Management Systems: Yardi Voyager, CoreLogic, Lead2Lease, RealPage OneSite, Boston Post, CRM

System, MS Office Suites, Lease Hawk, J-Tuner, Nexus Payables, Dropbox, Lease Term, Eviction Assistant, MRI

Professional Experience

The Franklin Johnston Group, Washington, DC August,2022-Present

Property Manager (Low Income Housing Tax Credit)

Operating the community within the financial guidelines and approved budget.

Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quits) and evictions.

Required to work one weekend a month. Preferably the first weekend of the month.

Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move-out.

Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.

Knowledge of Fair Housing Laws.

Approve and submit all invoices for payment through Nexus.

Responsible for ensuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.

Responsible for generating and analyzing various reports, i.e., Leasing Trends, Financial Performance and Projections and Occupancy Verifications.

The Donaldson Group, Prince George's County March 2022 – August 2022

Property Manager (Low Income Housing Tax Credit)

Maintain the physical appearance of the property.

Maintain budgeted occupancy.

Manage resident relations and retention.

Lead, coordinate and supervise all site personnel in the community.

Meet federal, state, and local property rules and regulations.

Maximize the Gross Potential.

Monitor and control operating costs according to the approved budget.

Reduce excessive fuel and utility consumption.

Manage vacancy day loss, bad debt, and delinquency. Assist in the preparation of the annual budget.

The Donaldson Group, Montgomery County August 2021- March 2022

Assistant Property Manager (Conventional & Affordable Housing)

Building positive relationships with prospective and current tenants

Overseeing the timely and successful completion of maintenance requests

Showing properties to prospective tenants and answering relevant questions

Preparing and executing detailed and legally compliant lease agreements

Overseeing all financial procedures including verifying renter income, processing monthly payments, and executing default protocols

Creating organizational systems to support accurate record keeping, efficient financial transactions, and prompt renter complaint resolution.

Vesta Corporation, Washington, D.C. February 2021 – Present

Property Manager (Tax Credit, Section 8)

Manages the operations of the property assigned which includes supervising the leasing consultant, maintenance staff.

Report’s property expenses, including taxes mortgages, payroll, insurance premiums and maintenance costs.

Reports property’s financial status, occupancy and expiring leases to Vesta Corporation

Meet and show prospective tenants vacant apartment homes as well as accessing their applications in accordance with anti-discrimination laws.

Adheres to landlord/tenant Fair Housing Laws

Advertise vacant leasing consultant positions.

Inspect properties and arrange for necessary repairs.

Arrange contracts for maintenance, bulk trash removal, landscaping, security, and other service providers.

Investigate and resolve property complaints and rental violations.

Assist leasing consultant with maintaining a high level of occupancy for the property.

Vesta Corporation, Washington, DC June 2019 – February 2021

Leasing Consultant (Tax Credit, Section 8)

Touring and presenting the community in a compelling way and assisting prospective residents with finding the right apartment home.

Managing the leasing/renewal process from start to finish.

Keeping an eye on what our competitors are doing by monitoring local market trends and updating property comparable.

Inspecting vacant apartment homes to ensure they are ready for our new residents to move in and enjoy.

Planning and coordinating a fun and festive resident function throughout the year.

Building strong working relationships with the residents by providing outstanding customer service.

Performing leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property.

Responding to phone and email inquiries from prospective residents. Applying sales techniques to schedule tours of the property.

Meeting with prospective residents and checks the availability of units based on preferences and budget.

Collecting required information from prospective residents to qualify residents for a lease. Completing all forms and data entry associated with leasing activities.

Training: EIVS (Enterprise Income Verification Specialist), TPA (Telephone Performance Analysis), Nexus Software Training, Cyber Awareness Training, Leasing Boot Camp Training, Fair Housing Laws Training, Sexual Harassment Training, HUD Training, VIRI Payment Training, Leasing Training, LIHTC (Low-Income Housing Tax Credit) Training

Skills: Highly developed written and oral communication skills, including the ability to communicate across digital platforms and in-person Attention to detail Effective time management, including prioritization of time-sensitive items and the ability to meet deadlines Organizational skills Strong interpersonal skills to support relationships with a broad range of stakeholders. Knowledge of regional and national real estate laws and guidelines for rental property,Proficiency with word processing software and other related tools

Education: High School Equivalency Diploma (GED)

Reference Upon Request

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