Customer Service Data Entry

Location:

Posted:

July 03, 2023

SERENITY PIPPEN-SNEED

GREENVILLE, TX *****

adx15j@r.postjobfree.com

SUMMARY

A focused and productive individual who is driven by meeting deadlines and providing excellent customer service.

EXPERIENCE

Call Center Specialist Clarks HVAC & Plumbing, Greenville, TX Jan 2021 – May 2023

Answer 45+ customer calls with professional helpful manner.

Team player with a positive attitude.

Provide issue resolution when appropriate.

Respond promptly and with accuracy to all customer inquiries.

Data Entry & Billing Clerk U.S. Risk Insurance, Dallas, TX Oct 2019 – Jan 2021

Complete all data assigned data entry and task within required timeframe while maintaining a high-level of quality.

Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practices.

Answer inbound calls from customers and provide customer service.

Issue & create monthly invoicing.

Assist in corrections of invoicing.

Call Center Representative Oncor, Dallas, TX June 2018 – Oct 2019

Responded to 50+ customer interactions per day, providing excellent trusted

personalized service to ensure customer satisfaction.

Adhere to quality standards and meet productivity targets.

Resolve and respond to complex customer inquiries.

Proficiency working in a windows environment.

Worked in both office and remote settings.

EDUCATION

High School Diploma:

Lancaster High School – Graduated June 2018

AWARDS AND ACKNOWLEDGEMENTS

Honor Student