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General Manager Customer Service

Location:
Ewa Beach, HI
Salary:
$90,000
Posted:
July 01, 2023

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Resume:

KENNETH DURANDETTO

**-*** *** ***** **** Ewa Beach, HI 96706

Phone: 702-***-****

Email: adx00j@r.postjobfree.com

OBJECTIVE

Highly proactive manager with 25 plus years of experience in the restaurant hospitality industry. Looking to use my strong leadership skills and proven track record of assisting restaurants to achieve new levels of profitability and efficiency for your fine dining establishment. SKILLS & ABILITIES

Management Personal

Staff Scheduling Well Presented

Staff Training Enthusiastic

Menu Planning Passionate about food and beverage

Inventory control Exceptional Customer Service

Event Planning Natural Leader

Food and Beverage Purchasing Strong Work Ethic

Health and Food Safety Results Oriented

Quality Control Conflict Resolutions

EXPERIENCE

General Manager

November 2013 to May 2023

Signature Prime Steak – Honolulu, HI

Recipient of many local awards and one of the highly rated fine dining restaurants. We were privileged to host the Prime Minister of Japan, Shinzo Abe and his delegates in May of 2016.

• Carefully interviewed, selected, trained and supervised staff.

• Organized special events in the restaurant including receptions, fundraisers, and corporate buy outs.

• Correctly calculated inventory and ordered appropriate supplies.

• Recognized and formally acknowledged staff performance.

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Responsible for all daily operations for both front and back of the house.

• Increased revenue by over 60% upon taking on the position of General Manager.

• Emphasizing premium service and cuisine.

• Strong emphasis on sanitation and organization both in the front and back of the house.

• Preventive and maintenance of all restaurant equipment and operational systems. Maitre’d/Head Waiter

November 2004 to October 2013

Table 34 Restaurant – Las Vegas, NV

As Server, provided efficient, professional table service for dining room patrons. As Maitre’d, I supervised the dining room staff to ensure a consistent memorable dining experience. Captain

August 1998 to September 2004

Pranzo Ristorante at the Raddison Hotel and Suites – Buffalo, NY Nationally acclaimed 4-star restaurant

We were honored to serve President of the United States, Bill Clinton, Vice President Al Gore and their wives in January of 1999.

As Head Waiter, I was responsible for maintaining the high level of service expected in a 4-star restaurant in the absence of management, also entrusted to post payment, check adjustments and resolve problems as they arise.

Captain

June 1993 to 1998

Justine’s Restaurant at the Buffalo Hilton – Buffalo, NY I provided full table side and French service as well as wine and food pairing recommendations to patrons. EDUCATION

Hotel Restaurant Management, 1994

Erie County Community College – Williamsville, NY

High School Diploma, 1998

Kenmore West Senior High – Kenmore, NY

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