Josie Norman

Sarasota, FL *****

941-***-****

adwyk1@r.postjobfree.com

Skills

I am a strong artist, creative, detail oriented and open minded. With almost 20 years of customer service, I am committed to providing quality work and dedication to my employer. I strive to contribute to relationship building and have excellent problem solving skills. I am proficient in typing and possess great computer skills.

Volunteering/Community Service Work

For the last 6 years, I have been a Disaster Recovery Specialist and also a member of FL-SARC Florida State Animal Response Coalition. From 2009 - 2014, I also volunteered at Oak Park School. I provided therapy dog visits for special needs children. Experience

JAN 2005 - PRESENT

Spirit Breathed Fire Born, Sarasota, FL - Artist and Independent Business Owner

● Master Potter with recognition at art shows across the country

● Personally handled all the finances, marketing, sales, public relations, customer service, show bookings and suppliers for the business

● Singing, writing monologues and acting were also services I provided in my business OCT 2021 - PRESENT

Alorica, Sarasota, FL - Customer Service Representative

● Training to work with Ally Bank

● Assisting customers with online banking, checking accounts, saving accounts and CDS OCT 2020 - JAN 2021

TTEC - Customer Service Representative

● Took calls for Bank of America to assist customers with the unemployment debit cards JULY 2020 - OCT 2020

US Government, Sarasota, FL - Census Taker (Temporary)

● Interview residents

● Record information from census interviews

● Build rapport and provide excellent customer service 2

JULY 2012 - FEB 2020

Envera Systems, Sarasota, FL - Customer Service Representative, Virtual Security Guard

● Monitored gated community locations and processed guests for virtual gate access

● Accessed and maintained customer records for guest lists

● Took phone calls

● Monitored property camera systems for suspicious activity and dispatch authorities, if necessary

● Maintained qualifications to qualify for Class D Security License with the State of Florida JULY 2011 - MAY 2012

Jan-Pro, Lakewood Ranch, FL - Customer Service Representative MAY 2010 - JUNE 2011

Amerilife and Health Services of Sara Bay - Bradenton, FL - Customer Service Representative (non-sales role)

MARCH 2007 - JUNE 2009

Protocol, Sarasota, FL - Customer Service Representative Education

GRADUATED 1966

Mason City High School, Mason City, IA - High School Diploma GRADUATED 1966

LA James College of Hairstyling, Mason City, IA - Cosmetology License

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