Business Analyst Scrum Master

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NIRLIPTA DAS

PROFESSIONAL SUMMARY

Around 8 years of working experience in banking and finance domains in Information Technology.

Strong understanding of Software Development Life Cycle (SDLC) and have exposure to Waterfall model and Agile Scrum SDLC methodology.

Collaborated with Stakeholders across organisation to ensure business and technology alignment.

Experienced as a Project Coordinator with excellent knowledge of business requirements and project handling.

Assisted Project Manager in framing project schedules using Microsoft Project.

Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.

Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.

Planned and facilitated project review meetings to expedite requirements and resolution of project issues.

Attended SLA & OLA Meetings and assisted in the documentation process.

Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.

Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.

Experienced as a Business Analyst working in Agile Scrum framework and created user stories, product backlog and sprint backlog.

Thorough understanding of Scrum methodology and worked in sprints to meet the deliverables.

Experienced in designing Product / Sprint backlog from the Scope / Vision documents and the burnt down charts to track the progress of the tasks/resources daily.

Conducted and facilitated JAD sessions and brain storming sessions with key user groups emphasizing the scope of the project in order to provide key initiatives in working with users in identifying and defining project and system requirements.

Proficient at creating Wireframes, Use Cases, GAP Analysis, Activity Diagrams based on UML. Proficient in creating mapping spreadsheets, Source to Target mapping documents including the transformation rules.

Prepared Business Requirement Documents (BRD) and Functional Requirement Documents (FRD)

Worked closely with development and testing team to ensure business requirements

(functional/non-functional) are translated accurately to meet the customers need.

Expertise in developing reports, using VLOOKUP, Macros, Pivot tables etc.

Assisted QA team in writing Test Cases and Test Plans for the Department Director that was used to review and evaluate results of a testing cycle.

Conducted User Acceptance Testing (UAT) with Clients and organized Client Satisfaction Meetings.

Used Rational Clear Quest for tracking and prioritizing defects and for enhancements after base lining the requirements.

Experience in Change Management Process (Identify, Analyse, Evaluate, Plan, Implement, Review and Close).

Provided support to production team during production phase.

Conducted concise and clear user training sessions to make sure client was well acquainted with the tool.

Excellent Functional knowledge on banking and finance domains.

Strong analytical skills with high attention to detail and accuracy. Cell #803-***-****

adwxal@r.postjobfree.com

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Excellent verbal, written, and interpersonal communication skills. EDUCATION

Master’s in business administration (MBA), Symbiosis International University, Pune, Maharashtra, India

TECHNICAL TOOLS

Operating Systems WINDOWS, Unix (Basics)

Software Methodologies Rational Unified Process (RUP), Agile SCRUM, Agile XP and Waterfall

Databases Teradata, MS SQL Server

ETL Tools: Ab Initio, Informatica

Requirements Management

Tool

IBM Rational Requisite Pro

Testing Tools HP Quality Centre, HP ALM, Rational Clear Quest Project Management Tools JIRA, HP ALM

Business Modelling Tool MS Visio, Just in Mind, Gliffy CERTIFICATION:

Certified Scrum Master® (CSM®)

WORK EXPERIENCE

Business Systems Analyst, Wells Fargo, Charlotte, North Carolina – From September 2020 to September 2022

PROJECT DETAILS

QC Metric Leadership Dashboard: The project is the QC Metric Leadership Dashboard Development where a comprehensive dashboard is being created for the team members in a leadership role. This is an effort to develop a one-stop dashboard in Tableau for the leadership to access multi-department or LOB data and collectively house the details/data/report for analytics and reporting in accordance to user need.

CBO Strategic Metrics Scorecard: The project is to build a CBO Strategic Metrics Scorecard in Tableau for multiple functional areas to measure the performance of team members and track key business trends. The target audience will be team-members in key leadership roles and senior management.

RESPONSIBILITIES

• Identify potential source data system that currently exists and qualify for QC Metrics Dashboard.

• Assess LOB specific current reporting status, methodology in use, and their business needs.

• Understand the process and methodology used in existing metrics to integrate into the leadership dashboard.

• Collaborate in mapping out action plan (who to contact, documentation needed,etc.)

• Collaborate in creation of questionnaire for data collection from stakeholders.

• Created the template to capture the interview responses from participants.

• Identify the POC (QA, Business and Reporting) for data collection.

• Conduct interviews spanning the reporting, QA and Functional team members to gather the information and shared with developers for a better understanding of the requirements.

• Conduct JAD (Joint Application Development) session with developer and Business end user.

• Identify gaps and explore opportunities for enhancing the current reporting.

• Identify future reporting opportunities for making the leadership dashboard user friendly. Create/Update the documentation and upload the latest version in Confluence. 3 P a g e

• Maintain the documentation in Confluence (QC Metric Repository, Dictionary, Development progress).

• Track and update JIRA user stories.

• Created the standards document which was instrumental in maintaining consistency in general standards across all reporting dashboards. Project Co-ordinator, BB&T, Charlotte, North Carolina - From February 2019 to August 2020. PROJECT DETAILS

Transaction Data Service: The project was to create a Transaction Analysis Tool to retrieve account transaction data from a various source of records like Tellervision, AllTrans etc. This tool will review & analyse transaction details of retail active accounts by Enterprise Due Diligence (EDD), Financial Crime Investigators and Retail Banking to investigate and prepare customer evaluations, regulatory suspicious activity report. This is an effort to develop a user-friendly tool to access multi department data and aggregate the transaction details data for analytics and reporting. Responsibilities

• Used Agile Scrum SDLC methodologies to complete project life cycle.

• Participated in Daily Scrum meeting to resolve various project related issues and tasks.

• Worked with project team members and stakeholders to coordinate activities, provisioning, environment setup, installation, and integration testing.

• Worked in coordination with team members and stakeholders– Served as a point of contact from project initiation to completion.

• Assisted Project Manager with resource allocation activities.

• Maintained and documented reports on a daily basis regarding the projects assigned to various departments; progress, schedule, budgeting and forecasting.

• Coordinated with the Scrum Master in defining Product and Sprint Backlog, creation of Burndown charts, etc.

• Attended SLA & OLA Meetings and assisted in the documentation process.

• Collaborated with technical leads in identifying the deliverable dependencies, Collaboration with the engineering team to get T-shirt sizing estimates.

• Organized and facilitated Discovery and Story Mapping sessions form analysing the User Stories and identifying Business and Functional Requirements and detailed discussions linking tasks for various user stories.

• Worked with business stakeholders and other SMEs across Lines of Business to assess current capabilities, understand high-level business requirements

• Worked with stakeholders to gather user stories to support the new functionalities in adherence to customer needs.

• Gathered business requirements through elicitation techniques like Discovery and JAD Sessions.

• Carried out detailed and comprehensive Gap analysis (As Is, To Be) and documented detailed process flow.

• Created Use Case, Activity diagrams and Process flows using MS Visio.

• Participated in design and development sessions with architects and developers

• Prepared Business requirement documents (BRD) and mapped requirements to prepare Functional Specification Documents (FSD).

• Co-ordinated with Client, Architects and DBA to finalize the data requirement from source tables in Terradata.

• Acted as a liaison between the business team, development team and quality assurance team.

• Assisted QA team by reviewing test cases and test plans to ensure complete coverage of requirements.

• Conducted meetings and walkthrough sessions with project development team to discuss and eliminate defects.

Created scenarios and provided support for User Acceptance testing (UAT) to ensure all business and functional requirements were met.

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Used Rational ClearQuest for defect tracking and change management request and reported the

defects.

Provided support to production team during production phase.

Conducted concise and clear user training sessions to make sure client was well acquainted with the tool.

• Co-partnered with team members, technical and other resources to ensure timely implementation of system changes.

Business Analyst, First Citizens Bank, Charlotte, NC – From February 2018 to January 2019 PROJECT DETAILS

Customer Classification: In recent years the changing customer needs required a shift from product centric to customer centric service. The Customer classification project aims to enable an integrated approach across LOB’s to create customer classes pertinent to customer needs. This information is to be utilized in marketing, servicing, analysis and reporting across the LOB’S. Several variables and sources of information were considered for defining the classes. The dynamic nature of customer environment required a phased approach to the implementation process. Several initial classes were defined leveraging specific criteria of consumer and small business population. Responsibilities

The methodology followed in the project was RUP (Rational Unified Process)

Supported the project through all four phases of the RUP-inception, elaboration, construction and transition.

• Interacted with stakeholders and SME’s in JAD and discovery sessions to identify business requirements.

• Carried out detailed and comprehensive Gap analysis (As Is, To Be) and documented detailed process flow.

• Created Use Case, Activity diagrams and Process flows.

Maintained risk & issues log for tracking purposes.

Created Activity diagrams, ER Diagrams and dataflow diagrams to explain the process flow.

Coordinated with the UX/UI team in Designing and development of Graphical UI, Reports, Dashboards, Reports and successfully deploying it.

Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis

Coordinating with tech Teams in defining Data integration strategies and Data Validation process.

Execute various SQL queries on SQL Server to maintain data integrity and generate reports

Involved with QA Team in designing the Test plans, Test Scenarios and Test Cases.

Facilitated UAT and ensued Stakeholder approval and sign off.

Facilitated Bug-Triage meeting and prioritization for quicker resolutions.

Support the deployment process, production support activities.

Involved in triaging defect and change management issues.

Participate in developing training materials and administering training to the various levels of users.

Business Analyst, Capital One Bank, Richmond, VA – From July 2016 to January 2018 PROJECT DETAILS

Mortgage Loan Modification: The mortgage business needs a data warehouse environment that facilitates analysis and reporting for default and modifications subject area. If a customer is not in good standing or missing payments (before they are defaulters)) bank gives modification plan

(change in their payment plan) to keep the customer in good standing. If in this trial period customer 5 P a g e

makes the payments regularly, bank moves the customer to new payment plan with revised terms and conditions. So, data needs to be captured for modifications process life cycle from 3 stages such as Pre-Modifications data (data captured before modifications), trial data (data captured during trial period) and Post Modifications data (data captured after modifications plan implemented). Responsibilities

Manage projects using Agile Scrum SDLC methodologies and sprint planning.

Interacted with stakeholders and SME’s in discovery sessions to identify business needs & challenges within the project scope.

Organized and facilitated sprint planning daily stand up meetings, reviews, retrospectives, sprint planning’s, demos and other scrum activities.

Maintained risk & issues log for tracking purposes.

Developed User Stories for product backlog creation, involved in sprint backlog creation and release planning.

Documented requirements gathered based on User Stories in Jira.

Created Activity diagrams, ER Diagrams and dataflow diagrams to explain the process flow.

Performed Gap Analysis, conducted feasibility studies and impact analysis for proposed changes.

Involved with QA Team in designing the Test plans, Test Scenarios and Test Cases.

Facilitated UAT and ensued Stakeholder approval and sign off.

Facilitated Bug-Triage meeting and prioritization for quicker resolutions. Business Analyst, SunTrust Bank, Atlanta, GA – November 2014 to June 2016 PROJECT DETAILS

CRF Retirement: The objective of the “CRF Retirement” project is to design, develop and deploy the redirection of the interfaces from CRF (Customer Relationship Facility) to CIS (Customer Information System). CRF Retirement is a development project in which the existing legacy mainframe CRF application is decommissioned and the same is replicated using ETL Ab Initio. The new applications will use CIS database as source (instead of CRF database) and will provide data for consuming applications. The CRF Retirement project is broadly divided into 2 parts, Inbound & Outbound. Responsibilities

• The SDLC Methodology followed was Water Fall Model.

• Acted as a bridge between business users and developers.

• Collaborated documentation with Senior Business Analyst on Business Requirement Documents and Functional Specifications document.

• Organized JAD sessions with SMEs, Project Managers and clients to gather & analyse requirements.

• Documented requirements, conversations, meetings, decisions and signoffs

• Attended weekly change request meetings to document changes and implement procedures to test changes upon completion.

• Participate on defect analysis and tracking during FIT (Functionality Integrating Testing) and SIT (System Integration Testing)

• Prepare/Review project related documentations (ETL logical design document, ETL physical design document and Test Cases)

• Assisted in the creation of data flow diagrams for the various sites designs using MS Visio

• Assisted in the testing team throughout the project life cycle, by writing manual testing, running test scripts and ensured the testing results corresponded to the business requirements.

• Conducted meetings and Training in between the project phase to communicate the project phase progress to the stakeholders.

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