Service Representative Data Entry

Tamalyn Dombroski

Data Analyst

Mathematician and Educator turned Aspiring Data Analyst with training in all aspects of collecting, cleaning, translating, visualizing, analyzing and drawing insights from data to help solve organizational challenges. adwwkl@r.postjobfree.com 325-***-**** San Angelo, Texas www.linkedin.com/in/tamalyndombroski EDUCATION

ENTITY Academy Angelo State University

Data Science Certification BS in Mathematics, 2000 DATA SCIENCE SKILLS AND PROJECTS

Technical Skills – Microsoft Suite, Agile, Kanban, Trello, Git, Tableau, Python, R, SQL, Apache Pig, Data Collection, Database Management, Relational Databases, Pivot Tables, Machine Learning, Data Analysis, Natural Language Processing, Probability and Statistics, Data Visualization, Epic Medical Software, Customer Service https://github.com/tdombroski/Portfolio/blob/main/Green%20Car%20Analysis%20Presentation.pptx?raw=true We looked at data for electric (green) cars to determine if there has been an increase in sales and what factors might be determining selection of make/model using linear regressions in Python. https://github.com/tdombroski/Portfolio/blob/main/Statistical%20Plots%20of%20River%20Lengths.pptx This project is a comparison of river lengths conducted in R. WORK EXPERIENCE

Call Center Customer Service Representative 2022 to Present Performant Financial Corporation

• Answer incoming calls from customers of certain clients, understanding customer needs, and providing excellent customer service.

• Actively listen and understand customer requests, questions, and/or complaints, provide prompt and accurate answers to questions and/or direction to applicable resources.

• Consistently perform job duties achieving expected productivity and quality metrics for job duties and assignments.

• Accurately input data into the applicable system as required to document call activity. Quality Control Coordinator 2021 to 2022

Shannon Clinic

• Development and coordination of a comprehensive training module for all patient access functions.

• Identify training, educational, and in service needs of the patient access staff in physicians’ clinics. Customer Service Associate 2020 to 2021

Home Depot

• Provide customers with fast, friendly, accurate, and safe service.

• Process checkout and/or return transactions, as well as, monitor and maintain the self-checkout area.

•Provide first level escalation for customer issues.