Service Agent Customer Support

NIYLA KEAN

adwtsw@r.postjobfree.com 859-***-**** Lexington, KY 40502

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Credit Card Payment Processing

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Understanding Customer Needs

Courteous with Strong Service Mindset

De-escalation Techniques

Calm and Professional Under Pressure

Transaction Processing

Upselling Products and Services

Multitasking and Prioritization

Customer Service

Responding to Difficult Customers

Upbeat and Positive Personality

Creative Problem Solving

Customer Complaint Resolution

Patient and Empathetic

Establishing and Maintaining Customer Relationships

Cultural Awareness and Sensitivity

Teamwork and Collaboration

Excellent Attention to Detail

Time Management

Experience

Customer Service Agent Sonic - Lexington, KY 12/2020 - 08/2021

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Investigated and solved routine and complex customer issues to earn repeat business.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Upsold products and services to address customer needs and maximize sales.

Trained new employees on procedures and policies to maximize team performance.

Education and Training

Northern Kentucky University Newport, KY

Pediatric Nursing

Contact this candidate