Customer Service Representative

Buffi Sue Jaennette

**** **** ** ****** ***** Phone: 641-***-****

Newton, Iowa 50208 E-mail: adwt2q@r.postjobfree.com

PROFILE Customer Service focused with strong organizational skills, work experience and ability to work well with people

PROFESSIONAL

EXPERIENCE

Progress Industries, Newton, IA

February 2019-Present

Direct Support Professional

● DSP's provide support, skill training and therapeutic instruction to persons served in order to develop, maintain, increase or maximize an individual’s independence in self-care, physical, mental, and emotional health and development. They provide quality services that promote socialization, community inclusion, leisure and communication skills. They work closely with persons served, their families, P.I. staff and community individuals to achieve quality outcomes

KWIK STAR, Newton, IA

2018

Customer Service Representative

• Completed various fiscal transactions on a regular basis, including cash, credit, debit, and check

• Provided each gas station customer with the highest levels of service and satisfaction

• Regularly communicated with vendors and assisted with restocking shelving and product displays

• Handled closing and opening duties, and ensured space was tidy and ready for business each day.

• Assisted customers with issues at the pump and contacted service technicians when necessary.

• Prepared daily reports of fuel and oil

WINDING STREAM SPA, Tama, IA

2017-2018

Cosmetologist

• Provided beauty services, such as shampooing, cutting, coloring and styling hair and massing and treating the scalp

• Responsible for the safety and cleanliness of work station and tools such as scissors and combs

• Scheduled appointments

• Provided nail services, including manicures and pedicures

• Build customer relationships by ensuring clients were satisfied and creating repeat service opportunities

BROWNELLS, Grinnell, IA

2015-2016

Retail Cashier

• Ensured each customer received outstanding customer service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining outstanding service standards, product knowledge and all other components of customer service

• Processed transaction such as returns, exchanged, merchandize credits, check authorizations, gift certificates, and other POS transactions

• Ensured proper control of all cash and media at the POS registers according to policies and procedures

• Assisted in training new cashiers and cross training other sales associates

• Supported corporate loss control efforts

• Assisted in providing customer service, floor moves, housekeeping, display maintenance and merchandise replenishment

TPI COMPOSITES, Newton, IA 2012 -2015

Factory/Production Worker

• Operated machines in a safe manner and made sure to meet all standards enforced by the company

• Set up and operated production machinery according to specific standards and protocols of the company

• Ascertained each machine was properly calibrated at the beginning of each shift

• Assembled goods and reported any faults to supervisors

• Monitored processes to ensure they were run properly and ensured basic quality control and quality assurance tests were performed

• Inspected finished products to ensure they conformed to quality standards and isolated any non-conformed or damaged items

CATO FASHIONS, Newton, IA 2012

Retail Sales Associate

• Greeted customers and offered assistance

• Judged whether a customer prefers to be waited on or to shop by themselves

• Guided customers who knew what they wanted to the correct section or made suggestions to customers who were not completely sure of what they wanted

• Offered suggestions depending on the customers' needs and requirements WELLS FARGO BANK, Grinnell, IA 2011-2012

Teller

• Responsible for maintaining and balancing a cash drawer

• Processed customer transactions within established guidelines

• Identified and made sales referrals, recommended alternate channels, cross-sold bank services and products for Wells Fargo partners,

• Provided excellent customer service

• Duties included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop

• Ensured each customer received outstanding customer service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining outstanding standards, product knowledge and all other components of customer service

HOME INSTEAD SENIOR CARE OF IOWA, Newton, IA 2011

Job title

• Provided a variety of non-medical services that allowed seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

• Treated and cared for seniors and their property with dignity and respect

• Communicated with clients in a friendly and congenial manner

• Provided companionship and conversation

• Performed light housekeeping tasks and meal preparation

• Took responsibility for medication and appointment reminders

• Assisted with daily hygiene habits

BREEZE SALON AND TANNING, Grinnell, IA 2009-2011

Cosmetologist

• Responsible for daily bookkeeping regarding the chair rental and client retail purchases

• Implemented new retail product and tanning sales strategy

• Displayed excellent customer service skills both in person and on the telephone

• Cross-sold styling services and products to clients MODERN EDGE HAIRSTYLING AND TANNING, Newton, IA 2002-2010 Salon Owner and Cosmetologist

• Directed daily operations for a retail salon, including sales, business development, and customer service

• Managed a staff of three stylists

• Analyzed financial statements and pertinent information

• Responsible for all bookkeeping tasks, including register balancing and daily account balancing

• Trained new cosmetologists on the policies and expectations of the salon

• Displayed excellent customer service skills both in person and on the telephone

• Responsible for all escalated customer concerns

• Participated in community events to position the salon within the community and to create recognition

Pharmacy Technologist 2017-2018

Iowa Valley Community College, Marshalltown, IA

Cosmetology School

Iowa School of Beauty, Marshalltown, IA 1997

Buffi Sue Lint

1103 East 10 Street South

Newton, IA 50208

April 15, 2019

Newton Clinic PC

300 N 4th Ave E

Newton, IA 50208

I am writing in response to the Receptionist position currently advertised in the Newton Daily News. It would be a pleasure to meet with you, so I might demonstrate how my abilities fit your needs precisely.

I have outlined my qualification to parallel the responsibilities of a receptionist. GENERAL RESPONSIBILITIES

• Perform patient check-in at the time of visit

and completes all paperwork necessary to

ensure the admitting process is efficient and

all clinic and regulatory policies are in

compliance

• Answer phone calls and direct them

appropriately

• Schedule appointments according to office

guidelines

• Obtain accurate patient and insurance

information, collecting copays (TOS) and

deductible amounts

• Prepare charts for patient appointments

making sure all necessary information is

complete

• Conduct all functions associated with patient

check-out including pricing services,

collecting patient responsibility payments

and scheduling follow-up appointments

• Perform duties involving record filing and

retrieval and assisting with the filing of

registration documentation in electronic

medical records

• Confirm next day appointments and alerts

patients as to what documentation is needed,

including details associated with

time-ofservice payment

• Follow up with patients regarding the Missed

Appointment Policy and send out the

appropriate communications

MY QUALITIFICATIONS

• Performed timely and thorough check-in for

clients to ensure expectations were

understood and services were provided

• Answered phone calls from clients and

provided accurate information

• Scheduled appointments according to salon

guidelines

• Collected payment for all services rendered

• Prepared charts for customer appointments

and made sure all necessary information was

complete

• Ensured all customers were checked in and

out for appointments, collected payment and

followed up to ensure satisfaction

• Responsible for filing all business records

• Confirmed all patient appointments and

provided pre-care direction and post-service

instruction to clients

• Followed-up with customers to ensure

satisfaction and understanding of aftercare

instructions

I look forward to the opportunity to further discuss the position as well as my skills with you. Please contact me at 641-***-****, so we can schedule an appointment. Sincerely,

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