Administrative Assistant Senior
Resume:
Helen Whited
Administrative Assistant
adwsn4@r.postjobfree.com • 720-***-****
LinkedIn • Morrison, CO 80465
Summary
Highly focused and results-oriented professional with extensive experience providing top-notch administrative support within fast-paced office settings. Adept at managing complex calendars, scheduling appointments, coordinating travel arrangements, and maintaining accurate records. Skilled in managing and streamlining administrative processes to reduce errors, improve accuracy / efficiency, and achieve organizational objectives. Articulate communicator with excellent written
/ verbal communication and organizational skills. Ability to manage and foster positive relationships with colleagues / clients. Areas of Expertise
Office Operations Management
Key Relationships Building
Travel & Calendar Management
Documentation & Reporting
Regulatory Compliance
Customer Service & Satisfaction
Administrative Support
Processes Improvement
Complex Issues Resolution
Technical Proficiency
Microsoft Excel Word Document PDF Files Power Point Startmeeting.com FreeConferencehd.com Zoom calls Professional Experience
DW & Associates, Morrison, CO 2016 – Present
Senior Administrative Assistant
Provide exceptional administrative support to staff with emphasis on driving operational excellence. Craft impeccable emails and documents as directed by supervisor with keen focus on ensuring seamless communication. Perform and manage all aspects of administrative processes, including sorting, opening, and routing emails and deliveries to fulfill business needs. Organize personal schedules, professional calendars, and individual appointments in line with availability of senior staff members. Maintain current, accurate, and compliant documentation by updating physical records / digital files.
● Optimized overall performance by leading all aspects of email management, Canvas post creation, and social media content development.
BCD Travel, Denver, CO 2003 – 2016
Service Level Coordinator
Delivered exceptional performance in communicating with clients aimed at addressing / resolving complex issues. Established and maintained database through IEX support system utilization to deliver top-level services. Forecasted future call volumes and developed agent schedules through historical data analysis. Leveraged iEmployee software to administer agent time-off / leave requests approval and maintain accurate accrual records.
● Maximized customer satisfaction and retention by providing remarkable service experiences to clients while utilizing in-depth product knowledge.
● Ensured all projects delivered within time and budget constraints by meeting deadlines and progress of team. Additional Experience
International Corporate Travel Agent, American Express Travel, Denver, CO Education
Coursework in Communications - Metropolitan State College of Denver, Denver, CO High School Diploma - Loyala Sacred Heart High School, Missoula, MT Affiliations
Volunteer at Denver Rescue Mission Serving Meals to Homeless Former Board Member at Red Rocks Country Club as Secretary for Hilltoppers Association. Former Board Member at Red Rocks Country Club as Secretary on Ladies Golf Association.
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