Security Manager, Customer service Representative
Resume:
adws0j@r.postjobfree.com
(C) 249-***-****
I would like to thank you for the opportunity to submit my resume to you. I know I can offer a substantial contribution to this position.
Throughout my resume you will notice that I have achieved a great amount of experience in the work force during my career, which is a huge asset for this position. I have excellent computer skills working with Microsoft Office, Windows 8, and Excel,outlook, I am familiar with a variety of browsers and search engines and can carry out online research with ease. My other experience includes dealing with fellow employees, customers, conflicts and resolutions, supervisory/Management skills, scheduling, note taking and report writing, accident investigations, health and safety, where I have been co chair on the JHS Committee, I have conducted inspections, update SDS binders, train staff on current workplace violence and harassment in the workplace, investigate accidents, WSIB claims.
I feel I can respond appropriately to a variety of situations, which may arise. I am an enthusiastic, competent, responsible, punctual and reliable individual who is constantly searching for new challenges in the workplace. I exert effort in a team atmosphere and gain personal satisfaction in doing any job to the best of my ability. I am well respected by my fellow peers and I can demonstrate my ability to work in a stressful work environment while maintaining confidentiality of all personal and sensitive information, as well having the capability to multi task and go that extra mile. I am a mature individual, with a stable lifestyle.
I would like to take this time to thank you in advance for your consideration and I look forward to meeting you in the near future. Please feel free to contact me at your convenience. Thank you
Yours Sincerely,
Melanie Cromie
Melanie Cromie
249-***-**** adws0j@r.postjobfree.com
Highlights of Qualifications
Security Manager responsible for scheduling, planning and contract negotiations, supervise 8-10 people.( Unionized)
Joint Health and Safety Committee certified management/union Rep( Co- chair)lead and/ or participated in meetings-10+ years - level 2 certified
WHMIS Training
Valid Security Guard License
Working closely as a liaison between the Ontario Racing Commission
WSIB
Cameras/ surveillance
Criminal code/ trespass to property
Fire plan/ extinguishers
Skills and Experience
Working with the Cavan Monaghan Fire Department with compliance of the Fire Safety Plan and Fire Prevention.
collective agreement and Health and safety experience
Word, Excel, outlook, knowledge,
WSIB claims/ form 7,received all injury forms, RTW,( first aid)
Conducted joint health and safety accident investigations .knowledge of workplace harassment, Workplace violence, WHMIS, Ergonomics, PPE
Experience filling out accident/ incident forms – OH&S
Protection of Person, Property and Information
Customer service experience, reports, conduct patrols/ check points, First Aid when required, notebook writing.
Oversee department of 8-10 guards, ensure employees conduct proper patrols, customer service. Ensure efficient and effect jobs. Ensure department is compliance with policies and procedures.
Administrative skills. (Filing, photocopy, scanning, typing, Microsoft office)
Assisted with fire extinguisher training and course/ test.
Above average typing skills.
Employment History
Customer service Representative Wellwise by shoppers – March 2021- present.
Customer service ( home health care products)
Cash/ till- transactions, billings
Store closing procedures- counting money, deposit slips, locking store.
Security Manager Kawartha Downs Raceway – 2018- 2020
Counted, balanced money for the bank deposits
Responsible for hiring, firing and disciplinary actions ( as per collective agreement)
Assist with medicals and intoxicated persons when needed
Joint Health and Safety Certification Level 2
Deal with customer complaints, concerns and incidents
Supervise full time and part time Security Guards
Ensure all Guards enforce rules and regulations governed by the Ontario Racing Commission, Occupational Health and Safety and the Alcohol and Gaming Commission of Ontario
Ensuring all payroll/ time cards were approved and handed in on time.
Responsible for security guard schedule.
Maintained Fire Plan, Fire Extinguishers and First aid kits.
Security Supervisor Kawartha Downs Raceway- 2017-2018
Supervise full time and part time Security Guards
Ensure all Guards enforce rules and regulations governed by the Ontario Racing Commission, Occupational Health and Safety and the Alcohol and Gaming Commission of Ontario
Dealt with customer complaints, concerns and incidents
Security Guard Kawartha Downs Raceway 2000-2017
Exercised good judgement in difficult situations
employed conflict resolution, de-escalation and peace building skills
Enforced the Trespass to Property Act
Achievements/Certificates
Fire, Safety and Security Management Diploma Sir Sandford Fleming College- 1999-2001
WHMIS
Workplace Safety Training 4 Steps
Valid class 'G' drivers License
Pleasure Craft Operator Card
Volunteer Coach PYSC- ptbo youth soccer club
Volunteer Coach helper U9 Peterborough Thunder Softball
Health and safety certification level 2
Refrences
Joanne Livingstone -1-705-***-****
Friend/ Former Co-Worker
Jeff Craft – 705-***-****
Friend
Ken St.Thomas – 1-705-***-****
Former Employee
Laurie Milne- 705-***-****
Friend
Contact this candidate