Customer Service Associate

MAY ZAKI

**** **%” Sunnyside, Long Island City, *1104

Phone: 405-***-****

Email: adwrpv@r.postjobfree.com

OBJECTIVE:

¢ Actively seeking a position where my skills and experience can be used to provide efficient service to customer.

SUMMARY OF QUALIFICATIONS

1. 10+years of customer service and experience

2. Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with

expediency

Demonstrated ability to work well a high volume environment.

Computer skills: general use, email professionally

Capacity of learning, development and gaining new skills

Communication an interpersonal skills Bilingual fluent Arabic and English.

PROFESSIONAL EXPERIENCE;

OTG Management Server- 2019-2022

JFK Airport, Terminal 5, Queens, NYC,

oP

American 5 Steaks Hous, Italian Food,

Wine & cocktails.

Work quickly, love being part of a team and

are --capable of solving problems in stride.

- Attention to Detail.

-Present menu and answer questions.

-Being a Team Player.

: _ - Take orders and make recommendations.

-Time Management.

- Manage tables paying attention to cleanliness and order.

-Customer Satisfaction.

- Issue bills and accept payment.

+ Communication. -Listen to complaints or problems with a positive attitude,

- Drinks knowledge. Hospitality Management for terminal5 travels

NYC Health + Hospitals. JFK Airport, Temporary Covid19 Project . 2021

* Conducts community outreach in public transit locations throughout NYC to greet travelers from outside of NYC

to educate them on their responsibilities under New York State’s Executive Order 205

*Provides information and guidance on COVID-19 testing and quarantine procedures as well as how to access

wraparound services

. Assists out-of-state travelers will completing the NYC Traveler Health Form as required under Executive Order

205 and related directives

* Follows approved scripts and protocols, provides clients with approved information about COVID-19 prevention and

control.

© Identifies barriers to community outreach efforts and appropriately escalates issues to Supervisor.

. Participates in meetings and feedback sessions to improve outcomes.

. Performs related work.

SYNERGY CARE. NYC, Manhattan 2021 - Present.

Oklahoma University Stillwater, OK

Customer Service Associate 2016 - 2018

* — Greeted customers entering the high volume of shopping facility

Answered of phone calls and resolved customers issues or inquiries.

Exchange merchandise for customers and accept return

Operated registers and credit card machines.

Open and close cash register i.e. counting money, separating charge slips, coupons and vouchers,

Assisted customers with questions and concerns about policy, procedure and personnel

Assisted managers and sales associates to ensure every customer enjoys a satisfying shopping.

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