Aleisha Gossom

[Resume]

*** *** **

Hampton, GA, 30228

404-***-****

adwrn8@r.postjobfree.com

Summary

I’ve had training call service in the past 7 years and I’ve WFH for TriWest Health Alliance as a inbound Agent. I've learned every area of call service from the HIPPA to working technology department. I ‘ve also work for Turbo Tax for a season as well, Omni cardholder service and Abbive Assist Agent These are the only job I've work as a call service work from home. Before that I haven’t worked in 7years and prior to the 7years of home and college, I was a owner hairstylist for 15 years which allow me to experience customer service, retail and manage calls.

Education

Opelika High School, Opelika, Alabama

High School Diploma

Graduated - June 1993

Southern Union Community State College, Opelika, Alabama

Certificate of Master Cosmetology

Graduated - May 2000

Fayette Beauty Academy, Fayetteville, Georgia

Diploma of Master Ed of Cosmetology (Instructor)

Graduated - June 2010

Immanuel Baptist Seminary, Sharpsburg, Georgia

Associates of Art in Bible

Graduated - Sept 2017- May 2019

Immanuel Baptist Seminary, Sharpsburg, Georgia

Bachelor's Degree

Graduation - Sept-2020- May 2024

Employment History

Creation Beauty Salon, Opelika, Alabama

Hairstylist October 2001 - December 2003

Owner of the Salon and Stylist -Management

AJMC HAIR CARE SALON,

Fayetteville, Georgia

Hair Stylist January 2004 - August 2012

Owner Celebrity Stylist

Traveled, Workshops, Retail and Customer Service

Computer Skilled/Microsoft

TriWest Healthcare Alliance, Phoenix, Arizona

Inbound/ Nuance Agent

October 2017 – February 2020 PresentJob goal is to take call to data preference for medical appt of Veterans.

Part - time flexible hrs./ own pace contract.

Capital One (Core Agent) inbound/outbound April 28,2020 – June 2020 CSR Part-Time / Job goal were to take calls to help customer and clients with card information and receive payments.

Omni Cardholder Service Agent inbound/outbound June 2020- May 2021 Part-Time Job goal to help service of unemployment.

MY Abbvie Assist Agent/ inbound August 2021-June 2022 Part-time Job goal to help service patients enrollment for Skyrizi, Rinvoq, Humira and Qulipta and also solve problems

Globalpayment February 2023. Job to move fund,dispute fraud specialist spreadsheets using two monitors to navigate through system,knowledge web, policies and resources.

Hobbies & Interests

Family Time, Working out, Travel, Counsel, Mentor, Life Coach etc.

Professional Skills

Customer Service/ Retail/Agent

Counselor

Intermediate

Microsoft Skills

Intermediate

Coach

Educator

Retailer

Intermediate

Languages

English

Native

Contact this candidate