Customer Service CNA

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KIMBERLY LOPEZ

SANTILLAN

K

**** ****** **., ******, ** 50208, 641-***-****, adwrg2@r.postjobfree.com Talented certified nurse assistant skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated to work the best with patients needs, with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting all types of problems and building successful solutions. Excellent verbal and written communicator (bilingual as am a full Spanish speaker) with strong background cultivating positive relationships and exceeding goals. Well-qualified and equipped to handle needs of children of all ages with professionalism and skill. Discrete and polished childcare manager able to support family needs and promote positive growth. Help children develop life-long manners, skills, and good habits.

Admitting support Patient care Customer relations

Family support and assistance Conversation interpretation Written communication Cleaning and sanitation First aid

Nurse's Assistant August 2020 - October 2020

Lenihan Intermediate School Marshalltown, Iowa

Protected patients by monitoring conditions and promptly reporting problems to RNs. Improved patient quality of life by assisting with daily living activities. Supported registered nursing staff by helping develop and carry out effective care plans. Avoided treatment errors, carefully checking personal details and medication information.. Updated office files daily and kept records organized. Personal Nanny September 2018 - October 2018

Santillan Hosehold Davenport, Iowa

Assisted with household work related to children's care, including cleaning, cooking, and laundry. Helped children thrive and develop by maintaining safe, caring, nurturing, and stimulating environments. Cared expertly for children as young as two through nine years old. Maintained safety at home, in public, and when transporting children between locations. Met individual needs of children under care with customized and personalized attention and structure. Boosted academic success, helping with homework, projects and test preparation. Assistant to the Mayor June 2019 - November 2019

Mayor's Assistant in Presidencia Muincipal Degollado Jalisco Mexico Degollado, Jalisco, Mexico

Protected sensitive and confidential business information from unauthorized access or loss. Handled routine responses, responding to telephone and email inquiries on behalf of executives. Secured petty cash against misuse, tracking all expenses and receipts for financial accuracy and S

EDUCATION

transparency.

Supported work of busy governemnt executives by coordinating schedules and managing appointments. Coordinated scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executive obligations.

Maintained positive public relations with customers, vendors, and industry partners. Helped make special projects successful by researching topics and coordinating resources. Answered phone calls and directed calls to appropriate parties. Managed and maintained executives' schedules.

Kept finances current and accurate by processing invoices, payroll and payments. Hostess and Waitress October 2016 - June 2019

La Cabaña Mexican Restaraunt Newton, Iowa

Communicated with kitchen staff to ensure correct and timely delivery of food. Addressed complaints or issues promptly, relaying relevant information or complaints directly to manager. Kept cash drawer balanced, carefully calculating and verifying orders. Maintained safe food handling and sanitation standards. Enhanced establishment reputation for customer service, handling all guest needs with upbeat attitude and attention to detail.

Cleaned tables, completed closing duties, and re-stocked tableware and supplies. Supported team consistently, helping with hostess, food delivery and bussing needs. Satisfied customers with fast, friendly and knowledgeable support. Managed billing and payments with POS system and accurate order input. Certified Nurse Assistant October 2020

Des Moines Area Community College, Newton, Iowa

Took CNA course last fall, and am currently still in college.

Contact this candidate