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Customer Support Project Manager

Location:
Ashburn, VA
Posted:
April 25, 2023

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Resume:

PROFESSIONAL SYNOPSIS

Competent, Result Oriented, Highly experienced Project Management Professional with experience in IT industry handling Design, Development, Integration & Testing of Projects, Quality Improvement, Process Excellence, IT Infrastructure Project Management, Delivery Management, Account Management & Customer Support.

Skilled in Service Delivery, Coordination, Implementation, Resource Optimization, Systems Management, Tactical Planning, Quality Management, Risk Management.

Skilled with offshore / outsource models. Exceptional understanding of dynamics, KPIs and value chains within multiple industries. Familiar with the value proposition of leveraging technology to enable digital business.

Adroit in Critical Situations Handling, Problem Management, Service Level Management and Change Management with exceptional Customer Administration Skills. A keen planner, Technical strategist & implementer with demonstrated abilities in devising processes that accelerate Business Growth.

Effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities. A change agent, leader and planner with a passion for Quality & Technology; Possess excellent analytical, coordination, presentation & communication skills.

Drive new initiatives in Organization and Projects due to mindset of “Innovation as a habit”

Completed certifications in PMP, ITIL (OSA and Foundation), Six Sigma Black Belt

Completed Stanford University Machine Learning course and MS Women in Cloud – ML course

Adroit in analyzing Technical Needs, Evaluating end-user Requirements, Manage, Implement and Troubleshoot complex Information Systems Management. Leader in IT Quality Technical Operations at a large scale enterprise level.

Project exposure in Python AI-ML Startups, In-house Apps, ERP, BI, Testing Projects and Cloud based Products

CORE COMPETENCIES

Delivery Management

Leading complete portfolio of Waterfall and Agile mode projects including cost budgeting, planning and execution of programs; providing inputs on the project strategy, budget, policies and major issue resolutions

Monitoring project progress and outstanding issues; ensuring the quality and timeliness of the deliverables;

Primary point of contact for Program activities and leading the Program review by reporting on the project’s progress. Escalating and managing issues, risk in Program proactively

Proactively identifying and managing risk and issues

Analyse business needs with cross functional (technical & non-technical) teams to deliver solutions focusing on ERP and non-ERP Systems, API Integrations

Consistently won new business opportunities or shown significant reduction in FTE as result of various automation strategies implemented in Project

Drive continuous process improvements based on the on-going data collected from the Project Execution to meet corporate strategic initiatives

Significant exposure to MSA, Contracts, SOWs and RFPs from Development and support Projects from IMS,BFS, MFG, Data ware housing and ERP domain.

Team / People Management

Ability to build, manage and sustain multi-disciplinary teams on large complex Programs

Leading, Mentoring & Monitoring the Performance of the team to ensure efficiency in Project Operations.

Driving the Service Delivery team to meet Individual, Group & Organizational Objectives & Targets.

Creating & Sustaining a Dynamic Environment that Fosters Organization’s Development Opportunities

Ability to connect with people from various work streams and levels in organization

Project Management Experience

PROJECT

DURATION

ROLE

Team Size

CREE WolfSpeed ERP SCM Cloud Implementation

Mar 22 to Nov 22

Internal Automation COE and Technical lead

40

Shell India Markets

May 20 – Mar 22

Automation Lead Acquisition and Divesture Projects

10

Dystar SCM Cloud Implementation

Oct 20 – Apr 21

Project Manager

12

Infineon CSI Improvement

Dec 14 – May 15

Process Improvement Lead – Six Sigma Black Belt

150

ERP Productivity Definition

May 14 – Nov 14

Process Improvement Lead – Six Sigma Black Belt

3000+

PNG My Personal Information

Mar 12 – Dec 13

Offshore Project Manager

14

JNJ LeapLive SAP Rollout – LNT infotech

India Rollout Manager

50

A2B Transformation, Xerox UK - Axon Global, UK

Nov 06 – Aug 07

EEWB Co-Ordinator

150

HR-NOW for Freescale Semiconductors (Motorola), USA-LNT Infotec

Apr 05 – Jun 06

Onsite Coordinator and Offshore Team Lead

25

Thames Water Work Pack 1 for Thames Water, UK – Axon Global UK

Oct ‘08 - Feb ‘09

Development Manager

80

HORIZON for Transport for London, UK – Axon Global UK

Oct ‘07 – Apr ‘08

Development Lead

10

ONE FIRM ONE FUTURE for Davis Langdon, UK – For AxonGlobal UK

Jun ‘08 - Oct ‘08

Data Migration Manager

15

Employment History

Organization

Designation

Duration

LTIMindtree Ltd, Bengaluru

Sr Manager

Mar-22-Mar 23

Freelance– Python, AWS Glue and ML Startup, SAP Cloud Products

Freelancer

Jun 17 – Feb 22

HPE/DxC

Six Sigma Black Belt

Aug’ 16 to Jul’ 17

LNT Infotech

SAP HR Project Lead/QA

Aug’16 - Dec’13 /May’11

Bristlecone, Bengaluru

Sr Consultant

May ’10 to May’11

Axon Global, UK

Sr. Consultant

Nov ’06 to Apr ‘10

Larsen and Toubro Infotech Ltd, Mumbai

Sr. Software Engineer

Apr ’05 to Nov ‘06

Siemens Information Systems Ltd,Mumbai

Sr. Systems Engineer

Feb ‘02 to Mar ‘05

Academics

Bachelors in Computer Engineering from Fr.Agnel Engineering College, University of Mumbai, 2001

German Language Qualification – G III Max Muller Bhavan - Goethe Institute, Mumbai

Certifications and Trainings

Stanford University Machine Learning – Jan 2022

Microsoft Women in Cloud – Machine Learning courses – Jan 2022

SAP Activate Project Manager – May 2021

ITIL Intermediate – OSA – Dec 2016 and ITIL Foundation Jan-2015

Six Sigma Black Belt - Six Sigma Management Institute Sep-2015

Project Management Professional – PMP Jan-2016

Trained Agile Scrum Master from QAI



Contact this candidate