Alisa Flores

Hospitality and People Satisfaction Exceeding All Expectations

Lamont, CA 93241

adwphc@r.postjobfree.com

+1-661-***-****

Dear Sirs, If you are reading this I've gotten your attention and I'd like to help you decide whether or not to progress with Me. YES I am definitely and positively a good candidate for any role I applied for. I'm a hard working team leader that has an eye for detail, an ear for satisfaction and a passion for people. I love learning about this world we live in and welcome a new opportunity into my life. I'm 55 years old and have work and life experience that is well worth me sharing to anyone. Well You've come this far.. so Hire Me, you won't regret it! Sincerely. Authorized to work in the US for any employer

Work Experience

Front Desk PM Supervising Agent

Super 8Wyndham - Bakersfield, CA

May 2021 to January 2022

I was the active Supervisor over the Front Desk team during the evening shift. On occasion I worked the overnight shift and was the Front Desk and Night Hotel Auditor. I provide exceptional customer service, provide support and leadership to staff and perform a varied array of busy office duties. I use my bilingual skills and most exceptional Customer satisfaction practices to ensure all Guest are satisfied beyond expectation.

Cannabis Cultivator and Trimmer

Arriola Farms - Reno, NV

September 2020 to December 2020

All aspects of Cannabis and Top Grade Marijuana Harvesting. From the pick to the packaging I performed various duties including, picking, hanging, clipping, trimming and preparing product for packaging. Specialized in Bud Trimming to perfection for this Huge production plant in a First Class setting. Aware and trained in all safety and legal aspects of the business. Housekeeping Supervisor/Inspector

Boyne Resorts - Big Sky, MT

November 2019 to January 2020

I was the PM shift Housekeeping Supervisor and a Full time 5 Star Room Inspector with 100% Customer Satisfaction on Cleanliness upon Guest Arrival. I was responsible for leading an afternoon crew of at least 15 housekeeping dept. employees. As a room inspector I was recognized for my impeccable inspections and my daily dealings with the guest. Guest Service Representative/Front Desk

Delaware North - West Yellowstone, MT

July 2019 to October 2019

1. First Contact with incoming visitors and guest to 3 area Hotels and Cabins 2. First Class Guest Services and Satisfaction

3. Prepare and Register Guest. Initial Team Member for Guest Experience. Housekeeping Supervisor/Guest Relations

Absaroka Lodge - Gardiner, MT

March 2019 to July 2019

1. General cleaning, stocking and upkeep of Lodge Rooms. 2. Guest Contact and providing excellent service to them. 3. After hours laundry, housekeeping and all guest related issues. Admissions Coordinator

Pacific Regency Arvin - Arvin, CA

February 2001 to February 2007

1. Responsible for all aspects of getting a person fully admitted and comfortable into a nursing home. 2. Front office position and first contact from potential guest and families 3. Arrange and verify payment and insurance plans. Social Services Director

Pacific Regency Arvin - Arvin, CA

February 2001 to February 2007

1. Dual Role and Department head in a nursing home setting responsible for the well being and social aspect of care for 81 residents daily.

2. Charting daily contact as needed or in an emergency situation. Charting all circumstances or concerns of the resident or their family.

3. Being a Department Head and covering any department in the building as needed ie; laundry, dietary, housekeeping, maintenance, activities.

Education

Bakersfield College - Bakersfield, CA

January 1990 to January 1995

Skills

• Cleaning Experience (10+ years)

• Customer Service (10+ years)

• Cannabis cultivator (2 years)

• Money Handling (10+ years)

• Cashiering (10+ years)

• Cleaning Experience (10+ years)

• Supervising Experience (10+ years)

• Housekeeping Management

• Marijuana trimmer (2 years)

• Hotel Experience (10+ years)

• Hospitality Experience

• Phone Etiquette

• Basic Math

• Hospital Experience

• Laundry

• Office Management

• Medication Administration

• Microsoft Word

• Medical Records

• Caregiving

• Multilingual

• Computer Literacy

• Medical Office Experience

• Management

• Microsoft Office

• Guest Service

• Computer

• Charting

• Nursing patient care

• Bi lingual

• Leadership Skills

• Case Management

• 10 Key Calculator

• Front Desk LINKS https://www.facebook.com/alisa.ary

• Front Desk (10+ years)

• Guest relations

• Office experience

• Social work

• Vital signs

• Home care

• Medical billing

Certifications and Licenses

CNA

Assessments

Front desk agent (hotel) — Expert

July 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Expert

Cleaner fit — Highly Proficient

August 2021

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Please see my Facebook page at

https://www.facebook.com/alisa.ary

to see me and get a little glimpse of my life.

Contact this candidate