R O B E R T C O M B E S S

859-***-****

adwoyj@r.postjobfree.com

*** ******** **** #*,

berea, ky 40403

PROFESSIONAL SUMMARY

Gm task force manager, Assistant general manager/ acting General Manager Night Auditor with 22 years of experience balancing room, restaurant, and bar accounts daily. Post and balance charges and settlements for room charges. Self-starter, approachable and communicative. Collaborative team player, helping co-workers in completing job duties.

SKILLS

Revenue balancing Audit reporting

Complaint resolution Guest check-in and check-out

Revenue management Monitor security

Hotel services and hospitality Room booking

manager food handlers card Up to date on my Marriott training and certifications

EXPERIENCE

Task Force General Manager, Avantic lodging enterprises, Sep 2022 Current, Wichita, Ks Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.

Supported HR initiatives by connecting with employees and actioning staff feedback. Evaluated training needs and conducted performance reviews to drive staff development.

Collaborated with finance personnel to foster streamlined accounts payable, accounts receivable and payroll processes.

Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

Monitored and controlled department budget to grow revenue and contain expenses.

Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.

Resolved problems, provided open communication and recommended discipline and terminations.

Assistant General /acting GM, Fairfield inn and suites, May 2021 Sep 2022, Lexington, Ky

Issued detailed responses to problems and complaints to resolve customer service issues.

RC

Restructured departments and modeled customer service techniques to advance sales position.

Assisted customers with complaints and implemented creative resolutions to maintain satisfaction.

Inspected work areas for compliance with safety and sanitation regulations. Prepared team schedules and cross-trained staff to meet business demands. Oversaw service quality and obtained customer feedback to improve strategies. Night Auditor, Springhill Suites By Marriott, May 2016 Feb 2021, lexington, ky Reported audit results to management and compiled information for occupancy reports, guest lists, and cash drawer summaries.

Balanced revenue sources and completed daily financial reports. Kept an accurate accounting of cash, credit transactions, and check payments. Droves sales and maximized revenue by up-selling rooms and hotel amenities. Made management decisions in Manager's absence.

Processed uncancelled reservations of no-shows and prepared financial reports for managerial review.

Responded to complaints by guests and took initiative to resolve problems. Managed guest reservations and room assignments.

Discretely handled confidential information, including guest records. Reviewed accounts and charges with guests at checkout. Balanced property accounts and completed regular audits of room charges and finances.

Registered guests, promoted hotel services, and upsold guest rooms. Maintained clean and well-stocked lobby, including setting up and breaking down daily breakfast services.

Night Auditor, Towne Place suites by Marriott, Oct 2019 Apr 2020, richmond, ky My duties were exactly the same at Springhill Suites. (please see above description) Bartender, Holiday Inn/Bestwestern, Feb 2004 Jul 2012, lexington, ky Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards. Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.

Worked with management to develop and implement scheduled bar maintenance. Answered beverage questions and recommended potential choices according to patron preferences.

Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.

Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.

Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.

Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.

I also worked Night Audit shifts on the weekend here also my duties were similar to Jun 2016

Towne Place and Spring Hill

Assistant General Manager, Econo Lodge, Mar 2001 Jun 2003, Richmond, ky Kept operations running smoothly by maintaining adequate supplies to handle peak business hours.

Prepared team schedules and cross-trained staff to meet business demands. Inspected work areas for compliance with safety and sanitation regulations. Assisted customers with complaints and implemented creative resolutions to maintain satisfaction.

Reversed poor performing store by revising systems, processes, training programs, and personnel.

I started here as a front desk worker for a year and a half and was promoted to AGM when we were bought by new owners and all other employees walked out, I was the only employee that stayed and helped train the new owners and employees, it was family owned and the family worked on site so it was hard for me to be the AGM that I wanted to be.

EDUCATION

Associates degree in Hospitality Management, Hotel and Restraunt Sullivan University Lexington, ky

GPA 3.5

Dean's List Honoree, 4 semesters.

Awarded I had so many scholar ships awarded that I was not able to use all of them .

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