Sultan Ahmad Fazli

adwotr@r.postjobfree.com, adwotr@r.postjobfree.com

+1-571-***-****

Professional Objective:

My ultimate career objective is to work my way to be an information technology expert, to achieve this I have completed a number of institutional courses and continue to seek educational opportunities to improve myself.

Summary:

A multi-skilled IT Professional with almost 8-years of technical experience with good all-round supervisory and technical expertise. Capable with proven ability to ensure the smooth functionality of IT systems and to provide IT Services that will improve the efficiency and performance of a company.

Professional Certifications:

BHO Certification (Inova Healthcare Campus Alexandria) March 22, 2023

DCJS Certification (Department of Criminal Justice Services) Feb, 26, 2023

CPR Certification (Inova Healthcare Campus Alexandria) Feb, 14, 2023

CPI Certification (Inova Healthcare Campus Alexandria) Feb, 13, 2023

CNSS Certification (International Cybersecurity Institute) June, 1, 2020

CCNA Wireless (Aptech) Nov,29,2018

MCSA Certification (Internet Network-Path) Apr,12, 2018

MCP Certification (Internet Network-Path) Apr,12, 2018 Education:

BCS Bachelor of Computer Science (Kardan University)

Certificate of IT Internship (Afghanistan - Ministry of Tele-Communication)

DIT Diploma in Information of Technology (Afghan Institute of Technology)

Baccalaureate (Naz O Ana High School)

Technical Skills:

• Operating Systems: Install, Configure & Maintain Windows xp, Windows 7 Windows 8, Windows10, MAC OSX,

• Windows Services: Active Directory, Files Server, Print Server, DNS, DHCP,

• Email and UM: Microsoft Lync, Skype for business, MS Teams and Cisco Webex.

• Helpdesk /Technical Support: SOPs (standard operation procedures) and IT Policies.

• Anti-virus / Anti-spam / Encryption: McAfee, Symantec Enterprise Protection.

• Ticketing System: Manage Engine and service now ticketing system.

• Hardware: Troubleshooting any hardware related issues of all kinds of Workstations, Laptops, Network Printers, Scanners, Barcode readers, label printers, Thermal Printers, MAC/Apple systems and Smart card readers, Smart Phones, all portable devices.

• Mobile Computing: device lock enterprise Administration, Blackberry Enterprise Administration, FOB and RSA Token, DVCs and video conferencing tools.

• Strong troubleshooting skills of very complex systems.

• SCCM: Windows patching, hardware and software reporting, OS deployment, Deploy and manage endpoint protection.

• LAN, WAN, Windows Servers, Active Directory, Cisco switches, routers, and telepresence devices (VOIP and WEBEX).

• Ability to solve copier and printer hardware and software issues.

• Ability to solve any kind of issue in telecom system portal (Z-smart).

• Ability to solve complex hardware and software issues.

• Ability to explain complex IT concepts in simple terms.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

• Best practices of Customer services.

• Proficiency in word processing, spreadsheet, database, and virtual presentation software.

• Excellent written and verbal communication skills.

• Ability to travel up to 25% inside USA.

• Knowledge of information security standards and best practices.

• Enough knowledge of Cisco security, Wireless security.

• Web Server: Maintaining and end user support.

Professional Experience:

Employer: Inova Fairfax Medical Campus

Job Title: CPI, CPR, Patient property security officer Duration: December 2022 to Current

As (CPI, CPR) Security, screen the visitors and patients to keep safe everybody in environment.

Emergency Room and psyched patients and visitors wanding.

Patrolling the assigned building on my shift.

Conducting hourly walk by in specific floors on duty.

Escorting the patients with COP officer in required situation.

Post covering and reliving the officers for short and meal break.

Standby with patients if required.

Active Healthcare officer.

Handling Patient property until discharging.

Tracking the patient property in patient property inventory.

Managing patient property inventory.

Employer: WBG (World Bank Group)

Job Title: Desktop Support Engineer (IT Support Eng.) Duration: June 2021 to Nov 2021

Ensuring that the LAN responds to specific program needs of mission offices and its 2000 employees.

Providing Technical assistance and support for incoming queries and issues related to computer systems software and hardware.

Monitoring system availability and performance, end-user training.

Respond to queries either in person or remote.

Creation of Images for Desktop and Laptop PCs with Acronis and Norton Ghost software.

Walk customers through the problem-solving process.

Install, modify, and repair computer hardware and software.

Writing training manuals.

Assisting in coordinating and leading meetings to resolve issues, share information, and further project goals.

Perform other duties and projects as assigned.

Maintaining the daily performance of computer-systems.

Repairing all Faulty Laptop, Desktop, Printers, Copiers and all types of Portable devices

(Mobile, Tablet, IPad).

Network and internet troubleshooting for both OS users.

Repair any part of Printers and copiers.

Software update.

Clean up computers.

Install computer peripherals for users.

Gain feedback from customers about computer and technology devices usage.

Assists with technical projects.

Contribute to IT Support duties as needed as a procedural and technical escalation point.

Filling (Service Now) trouble ticketing system and giving weekly and monthly report to management.

Review and resolve IT Incident and Service Requests.

Coordinate launch support schedules and projects.

Coordinate with various teams to resolve all technical Issues.

Checking internet and intranet connectivity for end user.

Identifying of common concerns and trends in the Helpdesk and contribute to the development of self-help documentation.

Managing Active Directory Accounts, Object, and OU.

Domain configuration, managing and configuring Active Directory, managing users. Configuring DNS, DHCP, Print server, configuring email accounts and configuring RODC.

SCCM (Windows patching, hardware and software reporting, OS deployment, Deploy and manage endpoint protection).

Employer: Etisalat Telecom Company

Job Title: Information Technology Assistant (IT Support) Duration: May 2017 to June 2021

End User Installation, Management, Backup and maintenance.

Information Technology Ticketing and Incidents Management.

Generating report from Service desk platform related for Helpdesk Ticketing.

Manage the workflow of the IT Support team and schedule the work of new hire deployments and computer upgrades.

Manage documented Helpdesk procedures for new hire management and employee separations.

Updating stock items for Information Technology stock using ERP system.

Testing different software and Hardware, and providing feedback.

Office 365 End user configuration and management

Regularly end user System Upgrade and Patch.

Monitoring System Performance and troubleshooting issues.

Monitor and analyze the performance of the team and individuals through service level metrics and provide inputs/coaching for improvements.

Active Directory, DHCP, Microsoft Lync management, skype For Business management, Cisco Webex management, and MS Teams management.

Routine visit of sites and all branches for HW, SW maintenance.

Microsoft Windows installation and maintenance.

Providing support to MAC and Windows clients.

On time support over 2500 employees in different locations.

Replace hardware part for MACBOOK and all Windows machines.

Adding printer to MAC and Windows users.

Updating inventory system for all information technology asset.

DELL, HP, Lenovo workstations and laptops Management.

Documenting common issue in knowledge base portal.

Creation of Images for Desktop and Laptop PCs with Acronis and Norton Ghost software.

Providing Network Access, Providing and Configuring Network Printer Access.

Checking internet and intranet connectivity for end user. Updating systems antiviruses.

24/7 rotating on-call schedule for the technicians; participate in a leadership escalation on- call rotation.

Domain configuration, managing and configuring Active Directory, managing users. Configuring DNS, DHCP, Print server, configuring email accounts and configuring RODC. Employer: MCC Construction Company

Job Title: Information Technology Manager

Duration: April 2014 - April 2017

To carry out installation of hardware and operating system software as required including cable routing.

Creation of Images for Desktop and Laptop PCs with Acronis and Norton Ghost software.

Providing Network Access, Providing and Configuring Network Printer Access.

Domain configuration, managing and configuring Active Directory, managing users. Configuring DNS, DHCP, Print server, configuring email accounts and configuring RODC.

Configuring Switches, Routers, creating VLANS, Managing LAN and WAN.

Troubleshooting all user, IT related problems.

Installing and maintaining hardware and computer peripherals.

Manage computers including operating systems installation and configuration, update, Operation control and testing different software’s used. Personal Details:

Name: Sultan Ahmad Fazli

POB: Afghanistan

DOB: 1996

Marital Status: Single

Current Location: Falls Church, VA, USA

Reference Available upon Request

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