Emilia Mukete

Blacklick, Ohio, *****

Phone: 380-***-**** – Email: adwmjr@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced and goal-oriented IT professional protecting the credibility of organizations, with over 6 years’ experience working as a project manager and Scrum Master with high performing software development teams. Highly trained and knowledgeable in waterfall and agile methodologies, leading cross-functional teams across various domains. I have helped teams in technical, financial, and healthcare domains become matured and high performing, defining processes and tools best suited for different projects, moving from waterfall to agile depending on project specifics and client's goals. An excellent servant-leader, with good motivational, conflict resolution, team building, and interpersonal communication skills.

SKILLS

Risk identification

Agile methodology

Strong communication skills

Bug tracking

Customer interaction

Excellent problem-solving abilities

Proficient in MS Word and MS Excel

Public speaking

Conflict resolution

Planning and implementation

Risk management

Resource scheduling

Customer service

Teamwork and flexibility

WORK HISTORY

Safe Scrum Master 09/2019 to Current

Visa – Ashburn, VA

Project: Working with two teams in two-week sprints cadence. Building and upgrading Visa POX and SDK applications used to facilitate frictionless and fraudulent transactions with Visa customers.

Organizes and facilitates daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings.

Works collaboratively with Business and IT partner teams to support development and software delivery.

Assists the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements.

Helps teams self-organize and self-manage. Recommends improvements and assists in changes to best practice.

Ensures development team is working efficiently towards Sprint goals. Demonstrates ability to work closely with delivery teams to establish expectations and ensure tasks remain on track.

Coaches the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization.

Ensures the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility. Demonstrates awareness of Agile technology practices.

Agile Consultant / Scrum Master 07/2016 to 08/2019

Wells Fargo – Charlotte, NC

Scheduled, managed, and facilitate sprint planning, daily standup calls, sprint review and sprint retrospectives. Made sure off-shore team members were always on time, sending them reminders and scheduling meetings to accommodate their schedules.

Proactively identified conflict and issues with team members and other business managers, and found ways to resolve this conflict/issue so the teams remained focus on delivering on committed work.

Provided status reports to business stakeholders, program managers, on new enhancements to the work product, making sure it aligned to the stakeholders and customer’s needs.

Help facilitate collaboration with teams with dependencies and manage defects.

Ensuring the team is maximizing its capacity and delivering valuable increments every 2 weeks.

Directed and created onsite agile training workshops for business stakeholders and engineering teams.

Managed Kanban board configuration for one of the teams, enforcing WIP limits and making sure team members understood workflow.

Scrum Master 05/2015 to 06/2016

Anthem, Inc – Columbus, OH

Coordinated daily stand ups, sprint planning and all other scrum ceremonies (backlog grooming, sprint reviews, retrospectives, release planning, bug triage meetings, product discovery sessions).

Ensured all agile concepts and principles were adhered to by scrum team and business stakeholders

Worked with other scrum masters to Coordinate and synchronize project plans, activities, and dependencies of parallel projects, making sure work was continuously in sync.

Made sure teams were pre-ready before going to scrum meetings with right objectives and set up achievable goals with necessary acceptance criteria

Removed any impediments that would prevent the team from achieving its sprint goals (internal to the team as well as external, always being available for the teams, responding to off-shore tickets).

Fostered a climate of collaboration between the teams, client executives and delivery Managers

Project Manager Intern 06/2013 to 07/2014

Ecobank, Cameroon

Organized and facilitated project planning, daily stand-up meetings, sprint reviews, sprint retrospectives, sprint and release planning, and demos.

Partnering with other scrum master to facilitate in controlling outside distractions to the team.

Assist in removing impediments from internal and external teams.

Conduct training sessions and facilitate creating documentation for new features and functionality being released.

Publicize the teams progress and successes to make sure they are highly visible to the product owners and stakeholders.

Educate team members in an Agile methodology. Using Jira for tracking projects and tasks.

Communicate and facilitate subject matter for offshore teams.

EDUCATION

UNIVERSITY OF BUEA

Bachelor of Science

Management Information Systems,

CERTIFICATIONS

SAFe Scrum Master (SSM)

Professional Scrum Master 1 (PSM 1)

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