Customer Service Production Supervisor
Resume:
H
Jonathan
Horne
Jchorne****@outlook.
com
Rural Hall, NC 27045
SUMMARY
Seasoned Production Supervisor and General Manager familiar with Production, retail and restaurants operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high. High-energy Supervisor/Manager bringing leadership skills and Production knowledge developed over 4-year career, or retail for 8 years and restaurants for 10 years. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature.
SKILLS
Production target management
Schedule oversight
Workflow Optimization
Records administration
Quality assurance expertise
Inventory coordination
Master scheduling
Strategic execution
Performance evaluation
Training coordination
Safety management
Compliance with GMPs
Quality assurance standards
Experienced in production scheduling
EXPERIENCE
Production Supervisor
Winston Salem, NC
Pepsi Bottling Ventures/ Jun 2018 to Current
Inspected incoming supplies to conform with materials specifications and quality standards.
Conducted performance reviews to identify and rectify areas for improvement. Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Create comfortable environment for all employees, ensuring they all understood safety and standard operation procedures.
Trained and developed employees, determined their strengths and coached them on improvements on areas that would both advance their experience and become strength for the company.
Frame Cleaner
Welcome, NC
Atrium windows and doors/ Feb 2017 to Jun 2018
Sanitized frequented areas and equipment using approved supplies. Performed and documented routine inspection and maintenance activities to meet client expectations.
Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Store Manager
Winston Salem, NC
Family Dollar Stores Inc./ Oct 2014 to May 2017
Oversaw inventory management through cycle counts, audits and shrinkage control. Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw POS operations and cash management to reduce errors. Maintained current accounts and deposited funds to keep on-site cash low. Trained employees on store security, monetary procedures and customer service expectations.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action. Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Rotated inventory from oldest to newest to maintain fresh stock. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Met budget targets by controlling expenses and eliminating wasteful behaviors. General Manager
Winston Salem, NC
Sonic Drive-In/ Jan 2007 to Mar 2013
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Built and maintained loyal, long-term customer relationships through effective account management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. EDUCATION AND TRAINING
HVAC Certification: HVAC
Forsyth Technical Community College May 2018
Winston-salem, NC
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