Nurse

Jessica M. Miller

**** *. *** **, **** ****, Pensacola, FL 32506

619-***-**** adwl7k@r.postjobfree.com

https://www.linkedin.com/in/jessica-vanzee-miller

LICENSES & CERTIFICATIONS

Registered Nurse 21119, WY (Nurse Licensure Compact [NLC]), Expires 12/2024

Basic Life Support (BLS), Expires 04/2023

Pediatric Advanced Life Support (PALS), Expires 1/2025

Certified Integrative Nutrition Health & Wellness Coach, 7/2022

OBJECTIVE: Dynamic leader with vast clinical and administrative nursing experience. Improving lives by providing individualized, patient-centered care. Seeking to transform healthcare by maintaining a high reliability organizational atmosphere through servant leadership, in accordance with national, regional, and local standards.

PROFESSIONAL SUMMARY: Proven nurse leader with 20 years of experience in military hospital facilities. Diverse clinical skills in a variety of inpatient and outpatient arenas. Provided department oversight for numerous Joint Commission, Environment of Care, Safety and Occupational health surveys. Conducted reviews and input for development of improved organizational and patient safety policies and procedures. Supervision of up to 40 military, civilian and contract staff. Detail oriented, proactive, superb work ethic with relevant skills and experience:

Leadership/Administrative Experience:

*Senior Leadership *Human Resource Management

*Project Management *Resource Management

*Quality & Safety Management *Patient Care Coordination & Management

*Excellent Communication Skills *High Stress Management

*Training & Mentorship *Organizational & Communication skills

*Policy Development *Customer Service

Clinical Nursing Experience:

*Pediatrics *Women’s Health *Family Health

*Medical-Surgical *Mental Health *Acute Care

*Inpatient *Outpatient

EDUCATION & TRAINING

*Incomplete: Doctor of Nursing Practice, Pediatric Nurse Practitioner, Arizona State University, Phoenix, AZ, 283 credits completed, GPA: 3.7

*Incomplete: Master of Nursing, Nursing Administration, Liberty University Online, Lynchburg, VA, 12/36 credits completed, GPA: 3.5

*Bachelor of Science, Nursing, University of Wyoming (UW), Laramie, WY

*Bachelor of Science, Human Nutrition and Food Science, UW, Laramie, WY

EXPERIENCE

Caring Hearts, Prescribed Pediatric Extended Care, Director of Nursing 07/2022-Current

Supervised 10-14 staff members

Provided skilled nursing care for up to 18 medically complex children 5 days a week.

Managed daily operations; including center opening/closing, patient to staff ratios.

Coordinated care with EQ/Kepro case management, local providers for referral management, recertification, and authorization through Medicaid.

Assured compliance with AHCA, State and local regulations.

Developed, reviewed, and approved nursing policies and procedures in collaboration with the Medical Director.

Active Caring Hearts Board Member and provided consultation to Board of Directors.

Develop, schedule and document in-service training for staff, parents/guardians and appropriate programs for staff development including orientation and CPR.

Ensure maintenance and completion of medical records.

Develops Quality Assurance program, reviews reports and directs implementation of necessary revisions.

Maintains, reviews, and directs actions as necessary for human resources, infection control, incident reporting.

Purchases services and goods for center operation.

Serves as liaison between Caring hearts and families, community, and local medical organizations.

Naval Medical Readiness & Training Ctr. (NMRTC), Pensacola, FL 08/2019-7/2022

*Clinic Manager, Mental Health Clinic, (December 2021-Current):

Supervised 9 staff members (active duty, civilian, contract).

Delivered safe, effective daily clinic operation for 7 providers, during a critical period of staff shortages and pandemic conditions.

Maintained call, template, and schedule for the busiest, largest outpatient behavioral health clinic in the NAS Pensacola region.

Coordinated with utilization/referrals management in tracking referrals sent to the network and provided cross coverage for case management as needed.

*Department Supervisor, Family Medicine Clinic (August 2019-December 2021):

Supervised 92 staff members (active duty, civilian, contract).

Managed daily clinic operations for 16 providers across three teams, during a critical period of staff shortages and pandemic conditions.

Supported transition and realignment to Defense Health Agency policy and procedures.

Ensured compliance with organizational and national agencies for patient safety and care standards.

Coordinated process improvement project that improved access to care to expected standard of care in less than 3 months.

Oversaw $150K budget, $200K equipment inventory, and care for over 15,000 beneficiaries.

*Awarded Navy and Marine Corps Commendation Medal, 2022

Naval Family Health Clinic, Iwakuni, Japan 06/2017-7/2019

*Staff Nurse, Acute Care Center (August 2018-July 2019):

Supervised 2-3 staff members in 7-bed acute care unit; worked independently with a single provider (NP/PA/MD).

Viewed as an experienced pediatric resource.

Managed triage for urgent obstetric and medical patients.

Coordinated care between facility translation services, Host Nation hospital (Japanese), as well as between regional military healthcare facilities.

*Charge Nurse, Mother Infant Care Center (MICC) (June-August 2018):

Supervised 2-3 staff on a first-of-a-kind 10-bed inpatient birthing unit in an outpatient overseas setting.

Performed 3rd trimester ultrasounds, non-stress testing, antepartum, postpartum, labor and delivery and surgical care to patients.

Coordinated labor and delivery care with Host Nation hospitals, clinics, and services.

Facilitated TeamSTEPPS instruction which improved communication and patient safety in a high-risk unit.

*Staff Nurse, Obstetrical & Gynecological (Ob/Gyn) Clinic:

Independent clinic nurse for two obstetric and gynecological providers

Assisted with PAPs, ultrasounds, contraception placement/removal, colposcopy, and prenatal care.

*Referrals Manager & Care Coordinator:

Supervised 3-4 support staff.

Implemented sexually transmitted infection (STI) tracking system and provided patient education, follow up care, instruction and vaccines as needed.

Worked closely with medical evacuation staff to coordinate care between military treatment facilities across the Pacific, including Guam, Hawaii, California, Okinawa and Japan.

Assisted in tracking referrals; ensured follow up, insurance coverage, documentation and requirements completed, as well as coordinated translation services with arranging care at Host Nation facilities.

*Awarded Navy and Marine Corps Achievement Medal, 2019

Naval Medical Center San Diego (NMCSD), CA 09/2016-06/2017

*Staff Nurse, Labor & Delivery:

Supervised 2-3 support staff on a 30-bed inpatient labor and delivery unit with approximately 10 deliveries daily.

Provided triage, labor, delivery, pre- and post-surgical care, and operating room circulation.

Cared for a multitude of routine and complicated obstetrical patients including diabetic, pre-term, multiple fetus, inducement, and obese patients.

Supported training of multiple labor and delivery medical residents.

Arizona State University, Phoenix, AZ 09/2013-09/2016

*Completed 283 credits toward Doctor of Nursing Practice, Pediatric Nurse Practitioner, 3.7 GPA

Naval Hospital Camp Pendleton (NHCP), CA 01/2009-8/2013

*Division Officer, Pediatrics Outpatient Clinic:

Supervised 40 staff members.

Managed and maintained daily clinic operations for 12 pediatric providers.

Implemented standardized nurse visit protocols utilizing electronic health record templates and order sets which reduced emergency room visits.

Triaged telephone consults and provided care to walk-in patients which resulted in improved access and increased scope of care for nurses and availability for providers.

Increased registration and enrollment to electronic health messaging by actively marketing available services.

Provided counseling and assistance on basic breastfeeding issues resulting in decreased number of network referrals.

Obtained national certification in pediatric nursing.

Managed NCQA and Medical Home Port model accreditation process.

Managed over $100K budget and $150K equipment inventory.

Served as Hospital Nursing Supervisor on weekends, holidays, and weekday evenings.

*Division Officer, Obstetrical/Gynecological (Ob/Gyn) Clinic:

Supervised 25 staff members.

Managed and maintained daily clinic operations for 15 Ob/Gyn providers.

Overhauled clinic orientation and training processes which streamlined and standardized learning for new staff.

Coordinated a weekly electronic newsletter submission to beneficiaries and provided prenatal education.

Collaborated with Johns Hopkins University Applied Physics Lab to review and improve the Weekly Obstetrical Forecasting Tool that was implemented Navy wide to improve access to care and recapture beneficiaries/patients.

Managed a $100K budget and $150K equipment inventory.

Served as Hospital Nursing Supervisor on weekends, holidays, and weekday evenings.

*Division Officer, Maternal Infant Unit:

Supervised 40 staff members.

Conducted daily operations of a 17-bed inpatient unit, newborn clinic, and lactation services.

Organized and initiated a TDaP vaccination process improvement program ahead of Bureau of Medicine and Center for Prevention and Disease Control requirements.

Enacted a process improvement plan which significantly decreased infant security false alarms and recaptured critical man-hours.

Completed grief counseling certification and provided assistance to grieving families.

Coordinated and instructed monthly prenatal classes, provided assistance for all inpatient lactation needs.

Realigned newborn and lactation services under Pediatrics clinic, increasing access and improving overall patient care which increased RVU’s.

Served as Hospital Nursing Supervisor on weekends and holidays.

Managed a $90K budget, $150K equipment inventory, and care for over 1560 beneficiaries.

*Awarded Navy and Marine Corps Commendation Medal, 2013

* Awarded Senior Nurse of 1st Quarter 2010 and Staff Officer of the 1st Quarter 2010.

Naval Hospital Guam, Tamuning, Guam 10/2005-12/2008

*Division Officer Pediatrics Clinic:

Supervised 9 staff members.

Coordinated patient care for 4 pediatricians.

Provided patient education and telephone triage for over 200 patients monthly.

Served as pediatric customer service representative with greater than 98% satisfaction rate.

Champion for postpartum depression screening instruction and process improvement.

Facilitated TeamSTEPPS™ instruction for new staff members on safety communication and teamwork.

Served as Hospital Nursing Supervisor on weekends and holidays.

*Assistant Division Officer/Staff Nurse, Multi-Service Unit:

Supervised 4-5 staff members on a 23-bed Multi-Service Unit with an average daily census of 7 patients.

Provided care for pediatric and adult medical-surgical, psychiatric, end of life and humanitarian patients.

Performed administrative duties as Division Office as directed.

Member of numerous committees that ensured compliance with Joint Commission standards and regulations.

*Awarded Navy and Marine Corps Achievement Medal, 2008

Naval Medical Center San Diego (NMCSD), CA 09/2002-09/2005

*Staff/Charge Nurse, Mental Health:

Supervised 8 staff members on a 30-bed inpatient mental health unit.

Completed two psychiatric courses and accumulated 15 CEU’s.

Co-facilitated Dialectical Behavioral Therapy groups.

Served as Process Action Team member which resulted in unit safety improvement.

*Staff/Charge Nurse, Medical Surgical Unit:

Supervised 6-12 staff members on a 33-bed inpatient multispecialty surgical unit with an average daily census of 28 patients.

Created numerous forms/pathways that improved efficiency and compliance.

Conducted routine clinical in-services that directly impacted and improved patient care.

Cited for clinical and administrative excellence and was hand selected for permanent night shift charge nurse.

* Awarded Navy and Marine Corps Achievement Medal, 2005

PROFESSIONAL AFFILIATIONS

American Academy of Ambulatory Care Nursing (AAACN), Member #20320710, Exp. 10/2024

Nurses Christian Fellowship, Member #894-***-****, Exp. 11/2023

PROFESSIONAL DEVELOPMENT

Institute for Integrative Nutrition Health Certification

Integrative Nurse Coach Certification (Didactic)

Leadership, Education, Analysis, Development, Sustainment (LEADS); completed 96 online courses in leadership to obtain Executive Medicine Qualification Code, 2018

Navy Region Southwest Civilian Personnel Management Academy Course, 2009

Navy Medicine Manpower Training & Education Clinic Management Course, 2007 & 2012

TeamSTEPPS™ Facilitator Training Course, 2007, 2012 & 2017

MILITARY DECORATIONS

Navy and Marine Corps Commendation Medal 2022 & 2013

Navy and Marine Corps Achievement Medal 2019, 2008 & 2005

National Defense Service Medal

Global War on Terrorism Service Medal

Navy and Marine Corps Overseas Service Ribbon

Armed Forces Service Medal

PERSONAL REFERENCES (Information available upon request)

1.Megan Coppell, Florida Regional Director for Caring Hearts

2.Kathy Vargulic, VP of Clinical Operations for Healthcare 4 Kids

3.CDR Brooke Basford, APRN, PNP, personal friend, previous supervisor

4.Bonnie Rieland, APRN, FNP, personal friend

5.Kirsten Carrion, personal friend

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