Carole A. Poole

*** ******* ****** ********, ** *3223

614-***-****

adwkh5@r.postjobfree.com

Objective

An intelligent, energetic, individual seeking employment where my Customer Service, Transit, and Clerical, skills will assist the employer in obtaining new customers and keeping existing customers happy by providing the information needed with excellent customer service that is necessary to keep a business thriving.

Summary of Qualifications

• Proficient in Microsoft Word, Excel, Power Point, Access, and Outlook.

• Highly skilled in multiple phone line management.

• Managed day to day desk activities including, but not limited to

o Copy, file and record management.

o Created form letters, data base designs, & Facsimiles.

o Knowledge of administrative & clerical office procedures.

o Report generation and distribution to management.

o Ordering and inventorying of office supplies.

• Creative researcher who seeks out and finds solutions.

• “Grace under Fire” Exudes a grace-under-fire attitude in high stress situations.

Education

ITT Technical Institute Hilliard, OH

Associate of Applied Science-Paralegal Services degree. September 8, 2011.

• Business Law, Constitutional Law, Wills, Trusts, & Estates

• Real Estate Law, Legal Research Writing I and II

• Business Writing, Ethics, Civil Law, Tort Law

• Contract Law, Lexis Nexus Academic, and Smart draw.

• Family Law, Technology in the Law Office

Columbus State Community College Columbus, OH

Associate of Applied Science in Respiratory Therapy Degree.

Work Experience

HKT Teleservices Inc. 12/2019-08/2020

Stanley Steemer Inc 2017-2019

Williams-Sonoma Inc. 10/12/2015-08/16/17

Lakefront Lines Inc. Charter Company 11/2014-6/2015

Byron L. Potts & Co., LPA law Office 08/2012-09/2014

Duties include;

oAddress customer questions and concerns regarding product and delivery information.

oProvide product information, review alternative solutions if an item is out of stock and place orders for the customer.

oSuccessfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.

oCheck inventory, process returns, issue replacements and credits for damaged or defective merchandise

o Perform other duties as assigned

oTaking in-bound calls from potential and existing customers regarding their reservations.

oAssisted with ordering gift packages and dining and shore excursion packages

oFollowed appropriate guidelines to ensure the safety of passengers.

Assistant to the Customer Service Manager

oManaged office in absence of Customer Service Manager.

oProvided excellent customer service through inbound & outbound calls.

oHandled escalated calls and resolved any potential issues.

Logged customer complaints and created monthly reports on resolved issues.

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