Garrett Bowser

Columbus, OH *****

adwk7o@r.postjobfree.com

+1-614-***-****

Dynamic and experienced customer service professional with 10 years of experience in customer service roles. Proven track record of success in providing top-notch customer service, leading teams, and problem-solving. I have a vast experience in dealing with customers from different backgrounds. My job has taught me the importance of patience, empathy, and communication in successful customer service.

I have worked in a variety of customer service roles, from handling customer complaints to providing product information. I have also managed customer databases, conducted customer surveys, and provided technical support. I’ve also been involved in building customer loyalty programs and have implemented strategies to improve overall customer satisfaction. Through my work experience, I have gained a deep understanding of customer service and how to effectively meet customer needs. I am able to think on my feet to come up with creative solutions to customer problems, I have a strong ability to multitask, I remain organized during hectic situations and I look forward to using my knowledge and experience to help create a positive customer experience. Authorized to work in the US for any employer

Work Experience

Customer Service Representative - Call Center Team Manager/Remote Representative

System Analytics - Columbus, OH

November 2018 to Present

Keep accurate and current customer account data with manual form processing and digital information updates.

Review production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Provide a superior customer experience in order to build and maintain a loyal customer base. Educate customers about available promotions to increase sales. Answer customer calls promptly to avoid long wait times on hold. Promote.available products and services to customers during service, account management, and order calls.

In charge of day-to-day operations and bi weekly employee scheduling. Keep customers happy by implementing forward-thinking strategies that focus on meeting their needs and resolving their concerns promptly.

Assembly Line Worker

Eberspaecher North America - Novi, MI

March 2014 to August 2018

Followed the outlined specifications to implement effective assembly plans. Used basic mathematical abilities to calculate materials, hourly rates, and other relevant details. Kept my work area clean and neat by regularly removing all trash and debris. Also by organizing all tools in preparation for the next shift to avoid mishaps, accidents, and to prevent any misplaced tools. Completed jobs quickly, accurately, and without errors by following established assembly instructions. Double-checked each component to avoid mistakes and product waste. Strictly adhered to all safety measures and protocols, allowing the department to consistently meet national safety ratings for three consecutive years. Checked compliance and identified non-conforming parts by comparing parts to stock lists and material parameters.

Sales Associate/Keyholder

Panera Bread - Novi, MI

June 2010 to March 2014

Created a new employee evaluation process that resulted in significant performance improvements. Implemented marketing strategies that resulted in a 12% increase in the number of customers. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Was responsible for both the opening and closing of the store. Trained in Serve Safe and received my certification. Also am familiar with OSHA standard. Fielded and processed up to 1000 calls per day.

Scheduled employees work schedules

Customer Follow-up - Ensured that customers were satisfied with company products and service by creating and issuing a three question customer survey. Created and implemented a cost effective, company sponsored program that provided organic employee lunches.

Researched, calmed and rapidly resolved any client conflicts to prevent loss of customers. Interviewed customers via in store surveys to identify product issues and customer needs. Education

Novi High School - Novi, MI

2011

Skills

• Project management, Quick learner, Order fulfillment, Administrative support, Multi-line phone talent, Shipping procedures understanding, Materials preparation, Food preparation, Staff development, Customer service, Creative problem solving, Credit card processing, Complaint resolution, Data entry, Public speaking, Key holder experience, Service standard compliance, Sale expertise, Skilled in MS Office Suite and Adobe, Technical support, Money handling abilities, Report writing, Self-motivated, Interpersonal and written communication, Powerful negotiator, Strong verbal communication, Team Leadership, Record keeping strengths, Clerical support, Extremely organized

(10+ years)

• Upselling

• Communication skills

• Customer service

• English

• Phone etiquette

• Data entry

• Analysis skills

Certifications and Licenses

ServSafe

Food Handler Certification

Assessments

Customer focus & orientation — Proficient

February 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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