Kiera Small

**** **** ***** **

Herndon VA, *****

757-***-****

adwjc3@r.postjobfree.com

Professional Summary

Dedicated Leasing Consultant, experienced in closing leasing deals on-site while providing excellent customer service. Offering successful career history comprising more than 5 years in general sales and customer service. SKILLS :

-LRO, Yardi Microsoft/Excel/Word/Outlook

- Appointment setting

-Building Prospective Clients Relationships

- Maintaining property retention and occupancy.

- Move in/ Move out Inspections: Maintenance requests Application verification Telephone and email etiquette Training and mentoring Team Building Work History

Leasing Consultant

Bell Ashburn Ashburn Farms- Ashburn, VA: 5/1/21 -11/25/22

-Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases & resolving resident issues.

-Update monthly and weekly market surveys with competitor pricing

-Maintain 98% lease retention through lead to lease

- Managed Property social media including redecorating vacant show models and creating content for social media.

-Managed resident events: Creating 12 month calendar with interactive resident events on-site and throughout the community.

-Handle resident complaints effectively and efficiently to maintain a positive sense of community. Performed background, reference, and credit checks as part of the screening process of prospective tenants.

-Answer phone calls and emails and respond to questions from prospects quickly and effectively. Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.

-Pleasantly greeted visitors to the office, asking questions and offering assistance. Collecting & completing lease applications.

-Tour the property with prospective tenants and provide information about the property and all regards to its key features.

Leasing Consultant

Gates Hudson -Charter Oak Reston, VA: 07/2019 - 03/2021

-Verify prospect income and other information before accepting lease applications.

- Keeping up-to-date with online training courses

-Verifying tenant incomes and other information before accepting lease applications.

- Arranging pest control appointments for residents

- Creating and notifying late payment notifications

- Creating and implementing lease renewals

- Maintaining office flow while undergoing in-house lease office renovations Leasing Consultant

Gates Hudson, Berkdale - Herndon, VA: 01/2019 - 07/2019

-Inspect vacant homes and maintain renovation schedules with multiple contractors

-Knowledgeable with Renewal tracker, creating a renewal batch, and sending renewal letters to existing residents

-Preparing monthly market survey for property manager monthly pricing meeting

-Key team player in reviewing and resolving missing information for corporate audits while in transition of new management

-Manage weekly competitive market surveys, including setting weekly and monthly leasing goals and incentives, including adjusting pricing and concessions.

-Fill In for short staffing at local sister properties EDUCATION

05/2013 Associate of Science Norfolk State University - Norfolk, VA Received fair housing certificate (Expires 2022) CERTIFICATIONS Certified in ERC-Fair Housing Training

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