DENETRA SKIDMORE

CONTACT

225-***-****

denetra.skidmore23@gmail

.com

***** ***** ******, ******

mine, La 70764

PROFESSIONAL SUMMARY

Attentive security guard skilled

in screening baggage and

passengers to detect

unauthorized items prior to

boarding. Guides passengers

through established security

procedures to support

efficiency and security.

Focused critical thinker with

training in threat management

and proficiency in duties.

EXPERIENCE

SECURITY GUARD Aug 2017 Current

Plant security inc, Plaquemine, La

Monitored operations at screening points, including equipment functionality and baggage screening.

Directed passengers through security processes, clearly explaining policies and procedures to support efficient operations. Leveraged critical thinking to identify and address potential security threats.

Checked and verified validity of travel documents, including identification and boarding passes.

Drafted communications such as morning briefings, checkpoint logs, and reports.

Conducted pre-board security screening for passengers and baggage.

CASHIER TEAM LEAD Mar 2015 Aug 2017

La south truck stop, Port Allen, La

Monitored customer flow and adapted cashier assignments to minimize wait times.

Cultivated pleasant and cooperative work environment for cashiers. Assisted cashiers in balancing cash tills at close of shift. Checked prices on request of customer or when products cannot be properly scanned.

Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers.

Completed accounts receivable reconciliations and prepared daily deposits.

Maintained adequate cash and change on hand for cashiers. Cut checks to customers or vendors to meet accounts payable needs.

Trained cashiers on store policies and performance standards to maintain optimal customer service levels.

Processed daily receipts for purchases, refunds, and exchanges. Kept drawer currency sorted, wrapped, and organized. Directed team to maintain consistent stock levels and organized shelving around cashier areas.

Kept cashiers stocked with paperwork for loyalty programs, credit card applications, and other current promotions.

Opened up and operated cash register to relieve long lines at peak shopping times.

Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty.

D

S

SKILLS

Security screenings

Document management

Passenger guidance

Identification verification

Write reports

Screen personnel

Investigate incidents

Collaboration

Problem-solving

Planning

Training

FLOOR ATTENDANT Sep 2013 Mar 2016

Races & Aces casino, Port Allen, La

Sold, collected, or verified admission tickets and directed guests to attraction locations.

Resolved seating disputes and other customer concerns. Monitored event access and refused entry to those without tickets or reservations.

Directed crowds and maintained order in high-volume areas.. Advised patrons regarding locations of exits, restrooms, or emergency resources.

Recorded daily shift information, including filing incident reports, recording patron ticket counts, and reconciling cash drawers. Reviewed tickets to verify authenticity and avoid duplicate entries. Promoted safety by addressing any inappropriate behavior and enforcing adherence to policies.

Assisted patrons with special needs, including arranging wheelchair rental or access.

Greeted patrons and provided information about entertainment events.

Directed patrons concession stands, gift shops, and food vendors. Volunteered for and tackled new assignments and tasks to ease staff member burden.

Completed all required paperwork within anticipated timeframes. Kept work area organized and clutter-free.

Utilized downtime to perform routine tasks, preventing service delays.

Reviewed incoming orders for mistakes to maintain accurate inventory levels.

CASHIER Apr 2011 Nov 2011

Plaquemine truck stop, Plaquemine, La

Adhered to all cash handling policies and procedures. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Processed cash register transactions by inputting product costs and giving back change.

Verified prices and calculated totals using scanners and point of sale (POS) systems.

Bagged and packaged customer orders and purchases. Solved complaints by customers and issued credits for returned merchandise.

Collected payment for customer purchases.

Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.

Greeted all customers and provided prompt and friendly service. Maintained merchandise displays, including endcaps, floor displays, and aisles.

CSR Mar 2010 Aug 2010

Auto zone, Plaquemine, La

Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

Recommended products and services to members and educated customers about relevant offerings.

Managed inbound and outbound calls to respond to inquiries and resolve concerns.

Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

Documented detailed notes in CRM system to track customer interactions.

Coordinated with team members to reach sales targets by supporting complete sales cycle.

Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation. Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.

Responded to customer questions and complaints and documented consumer communications.

Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.

Communicated with clients over various platforms such as phone, email, web portal and chat.

CASHIER Apr 2007 Dec 2007

Wal Mart, Plaquemine, La

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Processed cash register transactions by inputting product costs and giving back change.

Adhered to all cash handling policies and procedures. Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.

Bagged and packaged customer orders and purchases. Greeted all customers and provided prompt and friendly service. Operated POS cash register, handling an average of 100 transactions on average daily.

Assisted customers with locating items, answering questions and providing direction and service.

Collected payment for customer purchases.

Verified prices and calculated totals using scanners and point of sale (POS) systems.

Maintained merchandise displays, including endcaps, floor displays, and aisles.

Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.

EDUCATION

CERTIFIED NURSE ASSISTANT - NURSING Oct 2010

Julian cna program, Plaquemine, La

Graduated with distinction.

GPA 3.0

HIGH SCHOOL DIPLOMA - BASIC STUDIES May 2002

Plaquemine high school, Plaquemine, La

GPA 3.0

Awarded honor roll

Contact this candidate