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Customer Service Manager Assistant

Location:
Columbus, OH
Posted:
April 11, 2023

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Resume:

Corey Wilson

Sr. Account Manager

adwhoc@r.postjobfree.com• 614-***-****

LinkedIn• Columbus, OH

Corey Wilson

Sr. Account Manager

adwhoc@r.postjobfree.com• 614-***-****

LinkedIn• Columbus, OH

Results driven account management professional with a successful history of providing excellent customer service while meeting and exceeding sales targets. Customer service oriented with a strong expertise in developing new business, retaining, and growing existing business, and providing excellent account management services. Champion revenue growth by understanding client’s industry, organizational issues, and short/long range needs to formulate effective, value-added solutions. Proven achievements in strategically identifying and leveraging opportunities. Built and developed high-performing teams where members can grow and develop into well rounded sales professionals.

Areas of Expertise

•Account/Channel Management

•Customer Relationship Management (CRM)

•Portfolio Management

•Business&Pipeline Development

•Marketing &Sales

•Customer Service

•Social Work

•Relationship Building

•Networking & Sourcing

Career Experience

Maryhaven, Columbus, OH 2018 – Present

Patient Care Coordinator/Case Manager Assistant

Under the supervision of the Unit Coordinator and Case Manager. Responsible for the initial assessment of clients who are seeking admission to the Maryhaven program. Completed assessment on the level of care to enter the detox unit for addiction. Worked in collaboration with the medical and clinical staf f in providing the most effective and supportive treatment to all clients admitted into the Maryhaven Addiction Stabilization Center (MASC) Unit. Focused on the clinical component of the clients central intake assessment, and worked with the medical staff in determining the level of care, placement, and referral to treatment.

• Adapted to new roles due to changing business needs brought on by Covid 19 Pandemic.

• Assisted in maintaining a therapeutic environment and safety of the patient before entering the detox unit.

• Completed documentation of charts, and was responsible for initial assessment of patients well being.

Healthcare Logistics Inc, Columbus, OH 2007– 2017

Sales Account Manager

Responsible for managing a multi-state sales territory while maintaining a progressive sales quota. Performed a combination of inside/outside medical sales. Duties included selling Health Care Logistics pharmaceutical and medical supplies, instruments, and hospital disposables.

Drove new sales within assigned portfolio by unearthing and understanding client needs and strengthening Health Care Logistic’s value proposition. Ensured timely and successful delivery of products. Served as primary point of contact and fostered long-term relationships with customers. Forecasted and tracked key account metrics. Collaborated with medical partners to expand and enter new markets. Applied technical sales skills in strategic planning and identifying areas of opportunities. Exploit business opportunities by identifying prospects and evaluating their position in the industry. Research and analyze best sales options according to individual customer needs. Promote cross selling of company products, services, systems, and solutions. Recommend product improvements or new products by remaining current on industry trends, market activities, and competitors.

•Responsibilities included traveling locally and nationally servicing current and prospective clients within my sales territory.

•Created marketing strategies to enhance business growth.

•Promoted collaboration between Physicians, Medical Directors, Nurses, Marketing, and Sales Managers to hold formal presentations in and product demonstrations for clients interested in Health Care Logistics products.

•Responsible for making outbound sales calls and receiving incoming customer service calls completing customer product orders and servicing all clients needs.

•Exceeded sales target by 150% in highly competitive environment.

•Received multiple accolades from customers for attention to detail and outstanding service delivery.

MEDGYN Products, Lisle, IL 2002 – 2007

Sales Account Manager

Specialized in aggressively selling medical equipment, surgical instruments, and hospital disposables to OB/GYN Physicians and Medical Directors. Performed inside sales responsibilities by setting up meetings with Physicians, Medical Directors, and Or Nurses while demonstrating instrument functions along with holding product information sessions. Responsible for managing a multi-state territory while maintaining the required territory sales quota.

Designed impactful regional sales campaigns dedicated to highlighting company products and changing health care requirements. Created marketing strategies targeting low share accounts. Discovered and explored business opportunities and examined related risks and potentials. Developed new sales areas and improved sales through various methods/best practices. Maintained in depth understanding of company products/services, and competition to keep competitive position.

•Partnered with customer during implementation of marketing initiatives that increased client brand value.

•Penetrated dormant accounts and generated active sales while maintaining long term business relationships.

•Negotiated terms and clauses of vendor contracts with medical directors and purchasing agents while attending various trade shows and medical conferences.

•Developed, implemented, and managed overall sales strategy and monitored performance.

•Partnered with clients to discuss and determine their needs and strategic objectives and provided expert advice on best suited products for their facility.

•Identified, and leveraged new sales opportunities. Managed negotiations, sales pipeline, pricing and customer contracts.

DSM DESOTECH INC. 1998 - 2002

Laboratory Technician

Worked in the Quality Control Laboratoryanalyzing chemical products, raw materials, raw gases, and finished products detecting the ratio of certain elements in customer products while following required safety standars and keeping detaile

•Operated HPLC instrumentation, performing various calibration methods while using general lab equipment.

•Analyzed chemical products, raw gases, and finished products, and detected the ratio of certain elements in customer products while adhering to safety standards and compliance regulations.

Product Sales Trainer, Trained new employees on medical products and various sales techniques required for specific medical facilities.

Education

Bachelor of Science in Biology Cum Laude

Kentucky State University, Frankfort, Ky

Licenses & Certifications

State Tested Nursing Assistant Certification, STNA License

Chemical Dependency Counselor Assistant,CDCA I certification

Chemical Dependency Counselor assistant, CDCA II certification

CPR/AED Certification

Professional Training

Verbal De-escalation Training

Peer Support & Family Counseling Training

Client Intervention Training

Relias Performance Management Healthcare Training



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