Godfrey Johnson

*** *** ***** ***

Teaneck, N.J *7666

C) 917-***-****

adwgq0@r.postjobfree.com

Professional Summary

Insightful, customer care professional with experience in focused listening

to build both a rapport and relationship with client or customer. Many years

of experience using cold calling as an initial means of connecting with potential

clients or customer.

Work History

El Especialito (Largest Spanish language weekly paper N.Y N.J Tri- State area)

Union City, N.J 3/2022-Present

Inside Sales Rep selling advertising space

. Use phone to initially cold call English speaking businesses in order to

convert customers for Spanish language weekly.

.Assumed role as Appointment Setter for first 3 months.

. Utilized lead generation to identify and prequalify potential clients.

. Adept at engaging and building a rapport with “Decision Maker”.

. Meeting metrics for sales position.

Able To (Behavioral Telehealth Service)

New York, N.Y 10/2019 – 12/2021

Call Center (worked remotely at start of pandemic)

Engagement Specialist

.Critical role in informing and educating members of healthcare plans

about the Able To behavioral health program.

.Utilized automated cold call phone dialer to reach and schedule potential

participants and also determine eligibility for program.

.Used CRM (Salesforce) to manage and maintain workflow and pipeline to potential participants.

.Data entry of relevant customer information.

.Used HIPPA act to ensure confidentiality.

.Ability to empathize and connect with others.

RT-7 Solo Series

New York, N.Y 5/2019-10/2019

New Business Development

.Immediate impact player using cold calling to sell and market a branded

mobile app to restaurants to compete with GrubHub and Seamless.

. Implemented Lead Generation to acquire new clients.

.Consistently exceeded daily and weekly quotas.

.Implemented CRM (Zoho) to manage customer database.

1199/SEIU Union

New York, N.Y 9/2017-5/2019 (Evenings)

Call Center

Phone Rep

.Implemented cold calling to reach out to union members nationwide

and the general public with messages regarding social justice and

union updates.

.Worked with DACA and Safety Net Hospital issues.

.Promoted to workflow coordinator.

CW Publishing Group

New York, N.Y 3/2016- 4/2017

Telemarketer/Customer Service

.Responsible for selling advertising space for a print healthcare

Initiative.

.Targeted clients through lead generation.

.Contributor to a major sales within first two weeks.

. Cold calling used as a means to contact decision makers.

SD&A

New York, N.Y 4/2016-7/2018 (evenings)

Telemarketer/Customer Service

.Demonstrated strong sales ability while using phone to sell

regional symphony orchestra subscriptions to warm lead

Patrons nationwide.

.Helped to resolve questions and concerns of subscription

holders.

Smyth Associates.

New York, N.Y 6/1998-3/2016

Executive Recruiter/Customer Service

.Recruiting and placing Wall Street professionals.

.Consistently introducing new business to company.

.Trained interns and new employees in recruiting and

sourcing techniques.

.Very adept at using phone and cold calling.

.Highly skilled at maintaining relationships with

hiring managers.

Education: Colgate University B.A Philosophy

.

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