Care Representative Customer Service

TAMMY CORNELL

adwgno@r.postjobfree.com 607-***-**** Aurora, NY 13026

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Route management

Office equipment proficiency

Customer relations - building trust and loyalty

Experience with Multi-Line Phone Systems

Process Improvement

Verbal and Written Communication

Payment Processing

Inbound and Outbound Calling

Customer Account Management with CRM software

Experience

Elmore Enterprises Trumansburg, NY

Customer Care Representative

07/2019 - Current

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

De-escalated customer issues with problem-solving abilities.

Researched resolutions and responded to customer by phone or email as follow-up.

Built sustainable relationships and trust with customer accounts through open and interactive communication.

Documented customer correspondence in CRM to track requests, problems and solutions.

Processed customer account changes with proprietary software.

Dp Dough Ithaca, NY

Restaurant General Manager

01/2003 - 07/2019

Managed busy and highly popular restaurant with professional, well-trained staff.

Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.

Performed accurate monthly inventories of supplies and equipment, including food and dry goods.

Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.

Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Resolved and investigated complaints regarding service, food quality and accommodations.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Managed accounts payable, accounts receivable and payroll.

Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Updated computer systems with new pricing and daily food specials.

Education and Training

Interlaken Christian School Interlaken, NY

High School Diploma

06/1992

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