Summary

Work experience

Quiana Lawrence

Customer service

+1-404-***-****

adwghp@r.postjobfree.com

Ellenwood, GA 30294

Authorized to work in the US for any employer

Over 5 years of outstanding customer service skills and 3 years of experience in chemical research.

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Education

Skills

Tier 2 Customer Service Representative

Walmart - Remote

September 2016 to January 2023

13

Managed wide variety of customer's service and administrative tasks to resolve customer's issues quickly and e!ciently.

PHARMACY TECHNICIAN

WALGREENS

November 2012 to 2015

Interacts with and provides medication history and other related patient information to nurses, physicians, pharmacists and other medical professionals.

• Asset the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.

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Bachelor of Science in Chemistry

clayton state university - Clayton, GA

2008 to 2011

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Certifications and licenses

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Additional information

Mobile applications - 4 years

Customer Service - 10+ years

Call Center - 4 years

Application Development

Android

User Interface (UI)

APIs

JavaScript

Agile

MySQL

Java

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Skills & Abilities

MANAGEMENT- SERVED AS THE MAIN LIAISON BETWEEN

CUSTOMERS, MANAGEDMENT AND SALES TEAM

Answer inbound questions close sales, and schedule initial services for ongoing service.

COMMUNICATION

Consistently demonstrates excellent communication skills, organizational skills, technology skills and human relation skills. Familiar with multi-tasking and handling confidential information and thrives in a deadline-driven environment.

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