Sales Associate Service Representative

Address: **** ***** *** ****

Glenarden, MD *****

Email: adwg29@r.postjobfree.com

Phone: 202-***-****

Lauren Cooks

Objective

Obtain a position which utilizes my stellar customer service, communication, technological, leadership, and administrative skills.

Education

Trinity University Washington, DC 20017

January 2013 – December 2013

Major: General Studies

McKinley Technology High School Washington, DC 20002

September 2008- June 2012

Diploma received June 2012

Experience

HR Specialist Department of Transportation

January 2022 - Present Washington, DC

Assists in the development and maintenance of recruitment contacts and assists with awards and special events.

Receives, reviews, rates/ranks employee management training program applications.

Serves as initial point-of-contact for non-precedent employee inquiries and to receive and review all training, learning and development requests from program areas.

Create Standard Operating Procedures for different programs within the department.

Draft emails for department wide information, front office, directors, and AAs.

Create slide decks for different programs within the department such as welcome orientations, and program introductions.

Update and enter data into excel spreadsheets.

Maintain log of excel spreadsheets of different programs within the department.

Reviews all requests for completeness and to ensure compliance within the departments policies and procedures.

Create meeting minutes.

Attend meetings to assist with special projects and programs.

Assist other HR personnel in using HR information systems, and in delivering various HR services, such as recruitment, Awards, and Special Events.

Customer Service Representative Office of Unified

Communication (311)

August 2017 - Present Washington, DC

Serve as Point of Contact for ensuring DC residents inquiry calls are properly screened and handled for appropriate action.

Manage phone inquiries for DC Government agencies.

Direct DC constituents on best measures to resolve their inquires by proving the proper DC agency, proper office, staff, or point of contact to handle their matters.

Compose service requests and work orders for DC constituents

Resolve conflicts/concerns for DC constituents’ inquiries regarding various city services requests.

Office Manager American Powerzone

June 2017 – August 2017 College Park, MD

Organized and prepared travel arrangements for staff and managers.

Served as office timekeeper to ensure staff and management time and attendance matters were accurately accounted for.

Formulated office supply orders to ensure to staff and management had the necessary supplies to fulfill their job duties.

Regulated office property and equipment moves for internal and external purposes.

Prepared correspondence and memoranda with proper format for internal and external office matters.

Responsible for proper handling of registration, inspection, and tags for all valid office vehicles.

Records Assistant/Front Desk Associate All That’s

Therapeutic Inc.

January 2016 – May 2017 Oxon Hill, MD

Constructed office packages and documents for internal and external customers.

Served as point of contact for organizing, maintaining, and retrieving records for office-related matters.

Managed and faxed portfolio documents (IEP, IRP, etc.)

Transmitted court orders and subpoenas.

Served as point of contact for handling phone inquiries for the department and ensuring inquiries were handled by appropriate office contact.

Front Desk Associate

Greeted customers and students.

Answered phone inquiries.

Provided customers with information who may have any questions and concerns.

Collected payments for patients.

Scheduled appointments for patients.

Front Desk Receptionist The Firehouse Gym

August 2015 – May 2016 Forestville, MD

Greeted customers and students.

Checked-in students for attendance.

Answered phone inquiries from customers.

Provided customers with information to ensure their request was addressed for proper action.

Collected payments for current students.

Scheduled appointments.

Filed bill payments and receipts of payments.

Maintained filing and record system.

Hostess/Aircraft Technician Airway Cleaners

May 2015 – July 2015 Ronald Reagan National

Airport

Hostess

Greeted customer with poise and manners.

Prepared food for airline travelers.

Served customers.

Aircraft Technician

Cleaned aircraft within a quick timely manner in order board passengers in a timely manner.

Made custodial rounds to different airlines to make sure offices and ticket counter were clean and ready for both airline and passengers to utilize.

Teacher’s Aide Building Bridges Child Care

March 2015 – May 2015 Forestville, MD

Assisted with weekly lesson planning.

Engaged in hands on learning activities.

Organized classwork and homework.

Sterilized toys as well as keep environment tidy and clean

Prepared lunch.

Assisted with potty training.

Created a safe environment for children.

Sales Associate Nationals Game Day Merchandising

August 2014 – October 2014 Washington, DC

Managed accurate cash register for customers purchases, returns, and exchanges of merchandise for the Washington Nationals Baseball team’s official store.

Recommended baseball fans purchase Washington Nationals memorabilia, and other Washington Nationals athletic merchandise.

Organized stocking system for maintaining accurate account of Washington Nationals merchandise.

Assisted Washington National fans with sales promotions, fashion pointers, and gift purchases.

Served as Point of Contact for answering Washington Nationals fans inquiries and assisting them with their purchases.

Sales Associate Sports Zone Elite

November 2013 – July 2014 Largo, MD

Managed accurate cash register for purchases, returns, and exchanges of merchandise.

Recommended customers to purchase clothing, shoes, and other athletic merchandise.

Organized stocking system for maintaining accurate account of merchandise.

Assisted customers with sales promotions, fashion pointers, and gift purchases.

Served as Point of Contact for answering customers inquiries and assisting them with their purchase.

Sales Associate Shoe City

May 2013 – July 2013 Hyattsville, MD

Managed accurate cash register for purchases, returns and exchanges of merchandise.

Recommended customers to purchase clothing, shoes, and other athletic merchandise.

Organized stocking system for maintaining accurate account of merchandise.

Assisted customers with sales promotions, fashion pointers, and gift purchases.

Served as Point of Contact for answering customers inquiries and assisting them with their purchase.

Skills

Type 40wpm

Oral and written communication in English

Ability to operate multi phone system, fax machines, copier and printers, effective customer service skills

Microsoft Office (Outlook, Word, Excel, Power Point, Access)

Awards

Cash Award

Customer Service Awards

References

References available upon request.

Contact this candidate