Lillian T. Pompey

Email Address: adwg1g@r.postjobfree.com

** ****** **** ***** **********, MD 21208 Cell #: 336-***-****

Objective:

I am a highly experienced Administrative Specialist /Receptionist/ Customer Service Rep, looking for employment that will utilize my exceptional organizational and communication skills to benefit your company.

Knowledge:

Proficient in the usage of Microsoft Word, Excel, Power Point, Publisher, Outlook, and Internet Explorer. Knowledgeable of various office equipment, such as: Printers, Scanners, Xerox and Fax Machines. Capable of providing accurate database entry; has managed payroll; has accepted and processed checks, cash, etc.; able to train, coach and assist team members; effective written and verbal communication skills; pays very close attention to detail; ability to meet deadlines; strong work ethic; commitment to giving best Customer Service; leadership skills; positive work attitude; demonstrates excellent job performance; thinks outside of the box.

Career History:

State of Maryland DBM-Office of Personnel and Benefit Services, Baltimore, Maryland

7/2019 – present Administrative Specialist (Contractual)

Research and compile data;

Provide assistance to high-level administrators and payroll management

Provide support to all personnel stall as needed with filing and special projects

Assist with maintenance of Leave Bank enrollment emails and process leave bank requests

Follow up as needed by consulting with employee benefits coordinators

State of Maryland DBM-Office of Employee Benefits, Baltimore, Maryland

10/2015 -- 7/2019 Administrative Specialist (Contractual)

Responsible for maintaining Enrollment emails

Processed enrollment applications

Greeted State employees and assisted as needed with registration, documentation, payments and other concerns

Covered the front desk 3 times /day

Processed mail; endorsed checks

CR Dynamic - Baltimore, Maryland

04/2014--10/2015 Call Center Operator

•Call clients to take survey regarding medical treatment and referrals

•Answered calls from clients regarding satisfaction of services

•Entered confidential information in system and safeguarded information following HIPAA Laws

University of Maryland Baltimore Police Force Baltimore, MD

05/2013--04/2014 IT Lead Control Clerk (Contractual Position)

•Processed vehicle data sheets and moving citations.

•Checked for the Racial Profile for each data sheet and update the existing one if present. Create the new one if not present, using from CAD screen.

•Entered data sheets into Delta, create and fully process stingers for any missing data sheets. Citation must be mailed out to the courts every Friday.

•Entered Parking Citations, processed all moving and parking citations and delivered to Financial Services.

•Reviewed Court Disposition log, enter any new summonses, look for any court appearances from the previous day, if a disposition form was not received, create a stinger for the missing document, fully process the stinger.

Baltimore Central Booking & Intake Baltimore, MD

1/2010--05/2013 Office/Administrative Assistant

•Responsible for greeting and screening visitors/clients and directed appropriately.

•Answered phone lines and directed messages and calls to appropriate corporate representatives.

•Assisted with complex administrative/clerical duties.

•Managed schedules for executives, generated reports, spreadsheets, correspondence letters and other documents.

•Worked with diverse individuals and safeguarded confidential records.

Baltimore City Office of Child Support Baltimore, MD

07/2006-12/2009 Enforcement Specialist

•Typed court orders and other legal documents using Microsoft Office Suites.

•Maintained clients’ case files; interviewed clients to address and explain documentation and policies.

•Provided and arranged support services; obtained and reviewed relevant information and documentation.

•Served as representative in Case/Custody hearings as well as DV cases/hearings

EDUCATION

Studied at University of Baltimore -- Psychology --2008-2010 GPA 4.0

AWARD – Meritorious Scholar

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