William Knowlin

**** **** ** ** #***, Washington, DC, 20012, US

202-***-****

adwfo3@r.postjobfree.com

Enthusiastic and personable worker with excellent interpersonal skills,Im a customer service expert with over 15 years experince has a high level of integrity and a strong work ethic,a driven person who is looking to advance professionally by bringing my skills to a dynamic,growth-oriented posistion with this company Business Management - Associate of Arts - 2008

Saint Paul college - Lawrenceville, VA

Computer literate

Customer direction

Excellent verbal communication

Customer service

Customer needs assessment

Customer relations

Creative problem solving

Adaptability

Sales expertise

Customer assistance

Customer greeting

Professional appearance

Supervisor - September, 2008 to November,

2016

VA United Methodist assembly

center - Blackstone, Va

Solved

Provided professional, friendly, and engaging

service on a consistent basis.

Was in charge of training new employees.

Assessed work performance through scheduled

and impromptu evaluations.

Employees are coached and counseled to ensure

that each work process is carried out in

accordance with company policies.

Maintained a high level of morale and teamwork

on the production floor through frequent

communication with 25 employees.

Trained

Created training materials, task and process

guidelines, and provided employees with clear

and concise instructions.

Changed job assignments and schedules to keep

up with changing business needs, taking into

account processes, employee knowledge, and

customer expectations.

Set and enforced clear objectives to keep all

Professional Summary

Education

Skills

Work History

employees on the same page and working

together.

Mentored and trained employees while also

keeping track of their progress.

Ensures high-quality service by establishing and

enforcing company policies.

Was in charge of overseeing and optimizing the

work of 25 employees who were performing

high-quality work.

Created and maintained operating schedules to

ensure that key areas were covered effectively

and that customer service goals were met.

Used my leadership and problem-solving skills

to keep the team efficient and organized for any

challenge.

Oversaw a talented team of 25 by actively

communicating project information, resolving

issues, and providing positive feedback.

Worked with the staff and other exec

departments to create unique products and

establish project guidelines in order to increase

profitability.

Mobile Sales Associate - February, 2018 to

March, 2021

tmobile - Washington D.C., DC

Collaborated with project managers to assess the

progress of each job and report status to clients

to maintain open communication and promote

satisfaction.

Greeted customers with a friendly smile and

offered help with a variety of wireless issues.

Solved many issues, improved operations, and

provided excellent customer service.

Collaborated with mobile customers to

determine their needs and deliver top tier

service.

Line Cook - June, 2021 to Present

McCormick & Schmick's Seafood &

Steaks - Arlington, VA

Ensured that food handling, cleaning, and

sanitation protocols were followed to ensure that

staff and customers were safe.

Restocked all food items to ensure that the cooks

had all of the ingredients they needed for service throughout the shift.

Organized inventory by unloading food supplies

from distributor trucks.

Made food according to recipes, portioning,

cooking, and waste management guidelines.

Deep fried and grilled a variety of foods,

including [Type].

Washed and peeled the ingredients so they could

be used in various meals and recipes.

Quickly received food orders from cashiers and

cooked items in order to finish the entire order

and serve it hot.

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