Customer Service Network Engineer

N/A

N/A

Alan Parker

Broadlands, United States adwfhb@r.postjobfree.com 301-***-****

SUMMARY

Highly motivated and technically proficient professional with experience in network engineering, web development, and customer relations. Possesses a strong ability to work effectively within cross-functional teams, displaying a cooperative and team-oriented attitude. Skilled in troubleshooting and conducting research to identify and resolve performance issues, as well as website development using React/Nextjs. Committed to providing exceptional customer service and contributing to the success of any organization EXPERIENCE

Junior Network Engineer

• Demonstrated technical proficiency by successfully installing end-to-end Cat5/Cat6 Ethernet networks.

• Managed the design and implementation of system networks, ensuring optimal performance and functionality.

• Contributed to the creation and maintenance of client websites using Squarespace

• Conducted research and resolved network performance issues promptly and effectively

• Collaborated effectively with cross-functional teams, displaying teamwork and a cooperative attitude Full Stack Web Development Internship

• Contributed to the full stack development team in creating a dynamic website for Akord.

• Collaborated with the UX team to bring their designs to life and implement them on the frontend of the site.

• Developed and maintained backend functionality, including setting up data-driven endpoints and integrating a secure login/signup service. Customer Relations

• Provided exceptional customer service to corporate executives, maintaining positive and professional relationships.

• Managed a high volume of incoming customer service calls, promptly addressing inquiries and concerns.

• Handled written requests and inquiries with care and precision, ensuring proper resolution.

• Proactively reached out to inactive customers, re-establishing relationships and driving customer loyalty.

• Expertly resolved customer complaints in a timely and professional manner, maintaining company standards for excellent customer service EDUCATION

Full Stack Web Development & Computer Science Student BloomTech • Broadlands VA • 2020

SKILLS

Software : Node.js, React, NextJS, JavaScript, HTML5, CSS, Python Network Engineering - Expertise in the installation and management of Ethernet networks, as demonstrated by hands-on experience in the Junior Network Engineer role.

Web Development - Full-stack experience in web development, including frontend design and implementation, and backend data integration.

Customer Relations - Exceptional customer service skills, including complaint resolution, relationship management, and professional communication.

Team Collaboration - Strong ability to work effectively within cross-functional teams, displaying a cooperative and team-oriented attitude.

Troubleshooting - Proven ability to troubleshoot technical issues and resolve them in a prompt and efficient manner. Research - Skilled in conducting research to identify and resolve performance issues, as demonstrated in the Junior Network Engineer role.

Website Development - Experience in website creation and maintenance using Squarespace, including design and technical implementation.

SRPL, INC January 2022 - May 2022, Broadlands VA

Akord March 2021 - December 2021, Broadlands VA

Congressional Drivers January 2018 - December 2019, Centreville VA

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