Medical Receptionist Access Representative

Shirley Finney

**** ******* ****** *** *, Henrico Virginia, 23294

Phone: 804-***-**** E-mail: adwdha@r.postjobfree.com

PROFESSIONAL SKILLS:

Managerial experience in a fast-paced environment, while maintaining an emphasis on integrity.

Knowledge of CPT-4 and ICD-10 codes.

13 years of customer service, including healthcare, with strong leadership and organizational skills.

Ability to establish professional rapport with prospects and clients.

Excellent interpersonal, organizational and critical thinking skills.

TECHNICAL PROFICENCIES: Windows NT/2000/XP/Vista/7/8, Macintosh, Microsoft Office Suite (Access. Word, Excel, PowerPoint, Outlook), Microsoft Expressions, Microsoft Exchange, iPhone, Misys, Meditech System, SoftMed System, Medinformatix, Allscripts, Medflow

PROFESSIONAL EXPERIENCE:

Digital Field Technician, Virginia Eye Institute September 2016 – Present

Promoted from Patient Access to Technician.

Instruct patients on process for photos, with exact positioning and structure, and perform dry eye test

Visual Field analyzer and tech for testing using LipiView / Lipiflow modern technology

Patient Access Representative, Virginia Eye Institute October 2014 – September 2016

Handle patient scheduling for outpatient and other ancillary department visits.

Check the database for available preferred schedules to meet patient's first choice for dates and times.

Perform insurance verification, determine eligibility for services, and inform patients of financial responsibility

Collect insurance, demographic information and updates for software as needed while patient is waiting

Create work schedule spreadsheet for doctors and employees organizing travel to different locations for work.

Collect co-pay payments & deductibles.

Medical Receptionist, Retina Institute OF Virginia July 2008 – Oct 2014

Front Desk registration training with knowledge of various insurance types and their requirement.

Registered patients, collect payments, referrals.

Supported general public in professional manner.

Maintained and updated all patients’ information; performed all scheduling for doctors.

Responded to all requests for medical records.

Served as supervisor during manager’s absence.

Switchboard Operator, Henrico Doctor's Hospital, Richmond, Virginia March 2000 - June 2006

Answered multi line phone. Responded to code phone or code wall panel alarms.

Paged on Tele pager for authorized personnel and physicians and emergency calls.

Placed and processed long distance and watts line calls for various departments and doctor's offices.

Helped program code beepers for all staff in the hospital.

Kept current files on transfers admissions, discharges and expirations and refers to computer for information.

Process/ Analysis Tech (PRN), Bon Secours Richmond Health, St Mary's Hospital August 2003- July 2007

Prepared, monitored and audited departmental information system reports.

Used department information system to sign records in / out to the appropriate locations.

Filed and dictated and other reports on nursing units; and updated department information system appropriately.

EDUCATION:

AAS in Medical Billing & Coding, Stratford University (2017)

Medical Coding, Medical Career Institute (2015)

Travel Agent, Travel Innovators (2005)

High School Diploma, Amelia County High School (June 1989)

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