Service Representative End Associate

Azizah Shakir

Silver Spring, MD ***** • 718-***-**** • adwcrk@r.postjobfree.com

Professional Summary

A highly motivated, goal oriented individual with years of experience in customer / client relationship, clerical and administrative duties, Dedicated, reliable professional and friendly. Bringing experience and product knowledge to exceed revenue goals. Retail sales professional versed in product placement and merchandising. Skills

Customer Service Exceeding Customer Expectation

Strong Communication and Interpersonal Skills

Cash Register Systems

Customer Relations/ Issue Resolution

Retail Merchandising

Staff Training

Time Management Skills

Customer Relations

Work History

Front End Associate, 09/2021 to Current

Safeway – Silver Spring, MD

Welcome and engage customers, offering assistance with locating or retrieving merchandise Stocked, tagged and displayed merchandise as required. Facilitated cash, check and credit transactions on cash register. Answered questions about store policies and addressed customer concerns. Worked closely with shift manager to solve problems and handle customer concerns. Assisted customers with returns, refunds and resolving transaction issues. Help customers complete purchases, locate items, and join reward programs. Front End Associate, 12/2020 to 01/2021

Costco/ Seasonal – Silver Spring, MD

Addressed customer needs and made product recommendations to increase sales. Gathered shopping baskets and carts and relocated to designated areas. Facilitated cash, check and credit transactions on cash register. Worked closely with shift manager to solve problems and handle Built relationships with customers to encourage repeat business. Greeted customers entering store and responded promptly to customer needs. Customer Service Representative, 07/2018 to 07/2019 King Teleservice/311 – Brooklyn, NY

Ensuring efficient handling of over 50 inbound and outbound calls along with entering data into system Responsible for submission of complaints and service request forms Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Met customer call guidelines for service levels, handle time and productivity. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Answered customer calls promptly to avoid on-hold wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Stay at Home Mom, 07/2016 to 07/2018

Birth of Son – Cartersville, GA

Logistics Associate/Customer Service Representative, 11/2014 to 07/2016 Amazon – Avenel, NJ/ Remote

Assembled, sorted and scanned all packages.

Secured pallets and staged them using pallet jacks. Answered constant flow of customer calls with minimal wait times. Developed customer service policies and procedures to meet and exceed industry service standards. Educated customers about billing, payment processing and support policies and procedures. Processed orders, transactions and returns

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Administrative Assistant/ Internship, 06/2013 to 08/2013 Legislative Office 20th District – Union, NJ

Responding to all email inquiries

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Sorted and distributed office mail and recorded incoming shipments for corporate records. Established administrative work procedures to track staff's daily tasks. Managed email correspondence and handled incoming and outgoing mail and faxes. Scheduled office meetings and client appointments for staff teams. Education

No Degree: Administrative Medical Assistant/ Certificate, 08/2020 Montgomery College - Rockville, MD

No Degree: Microsoft Office / Certificate, 01/2013 Drake College of Business - Elizabeth, NJ

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