Customer Service Support

BRENDA NALOM AFOUALIH

adwci9@r.postjobfree.com 319-***-**** Ottumwa, IOWA 52501

Summary

A self-motivated, Cloud Security/DevOps Engineer offering about 6 years of experience in supporting and optimizing mission-critical deployments in AWS, designing, and implementing CI/CD pipeline using Jenkins, provisioning, and managing highly available, fault-tolerant, and scalable infrastructures on AWS utilizing terraform as IAC along with Ansible to automate configuration management. Proficient in Cloud security, identity, and access management, monitoring and event management, governance and compliance, application delivery, data protection, image and patch management, self-service, and ops analytics on the AWS platform. Solid background in creating and handling containers with Docker and Kubernetes. Technical skills in writing bash and python codes and Linux.

Skills

Docker, Kubernetes, Ansible, Jenkins, GitHub, nexus, Terraform, Splunk etc.

Complex Problem Solving

Quality and Reliability Objectives

Verbal and Writing Communication

Docker, Kubernetes, Ansible, Jenkins, GitHub, nexus, Terraform, Splunk etc.

Cloud Orchestration/Automation: AWS CloudFormation, AWS Lambda, AWS Systems Manager, AWS SSM EC2, ELB, RDS, SNS, SQS, SES, Route53, CloudFront, Service Catalog, AWS Auto Scaling, Trusted Advisor, CloudWatch etc.

Network: VPC, TGW, VGW, NGW, IGW, AWS WAF, Node.js, API GATEWAY etc.

AWS Security: AWS Security Hub, AWS Guard Duty, AWS Shield, AWS Firewall, KMS, Manager, AWS Inspector etc.

AWS system Manager, AWS Certificate Manager, AWS System Manager

Protection: AWS Certificate Manager, AWS KMS, Snapshot Lifecycle Manager, AWS Cloud HSM.

Identity & Access Management: AWS Organization, AWS IAM, AWS AD Connector, Active Directory, AWS Workspaces, AWS Secrets Manager, AWS SSO.

Cost Data optimization and billings. Cost Explorer, cloud watch Alarm.

Governance & Compliance: AWS Config Rules, AWS Organization, AWS Control Tower, AWS Trusted Advisor, AWS Well Architected Tool, AWS Budgets, AWS License

Linux, Python, Windows etc.

Great team leader, team coach and dynamic player.

Security scanning Tools: OWASP ZAP, Qualys, Jump Cloud, Logic Monitor, Artic Wolf.

Experience

08/2022 - Current

KUNAI CONSULTING

OAKLAND CALIFORNIA

AWS Devops Engineer/Cloud Security Engineer

Developed and leveraged baseline and custom guardrails, policies, centralized policy enforcement, tagging policies, and a well-architected multi-account environment.

Designing and implementing automation infrastructure for configuration management and orchestration deployment using Automation tools such as Ansible

Built and maintained Kubernetes cluster on AWS EKS

Managed Kubernetes cluster and Docker containers upgraded and downgraded applications on K8s cluster based on the development team's needs.

Designed and implemented highly available, scalable, and secure AWS Infrastructures using IAC tools such as Terraform.

Built and maintained automated CI/CD processes for applications with Jenkins, eliminating up to 70% of manual work which reduced human error and sped up production.

Created Ansible playbooks to automatically install packages from a repository, change the configuration of remotely configured machines, and deploy new builds.

Built and managed dev and testing environments, assisting developers in Debugging an application.

Issues on containers monitored and troubleshot failed builds in various pipelines.

Architected and configured Dev/Stage/QA environments in AWS (VPC, subnets, security groups,

Evaluated existing security architecture and protocols for risk of vulnerability and recommended improved tools and protocols to management.

Assisted with developing training materials to cover organizational policies, procedures, tools, and monitoring requirements.

Reviewed security audits to bring awareness to security problems and issues.

Identified opportunities to improve network, application, and cloud security through implementation of secure frameworks.

Made recommendations to improve security procedures and systems.

Evaluated firewalls and monitored threats to establish secure cloud environments.

Selected appropriate AWS service based on compute, data, or security requirements.

Collaborated with architects and engineers to design networks, systems and storage environments that reflected business needs, security specifications and service level requirements.

Directed vulnerability assessments or analysis of information security systems.

Provided technical support related to security product installation and use.

Maintained documentation of security and disaster recovery policies and procedures.

Evaluated performance indicators to assess security control quality.

Configured computing, networking, and security systems within cloud environment.

Performed best practices by creating systems with fast load times, multiple browser support and minimal memory usage.

01/2019 -07/2022

PARTINERSHIP FOR SUPPLY CHAIN MANAGEMENT

ARLINGTON, VA.

AWS PLATFORM ENGINEER/DevOps Engineer

Architected Dev/UAT/Prod environments by configuring VPCs, subnets, security groups, EC2 instances, load balancers, RDS, Route53, etc.

Designed and implemented highly available, scalable, and secure AWS Infrastructures using IAAC tools such as Terraform/CloudFormation

Use AWS direct connect to connect client on-premises to AWS datacenter.

Wrote custom Lambda functions to enable automation in environment.

Implemented Security best practices in AWS, including multi factor authentication, access key rotation, role-based permissions, enforced strong password policy, configuration.

Migrating on-premises based workloads into Cloud infrastructure.

Implemented a production-ready, load-balanced, highly available, secure and fault-tolerant.

Updated limits and requests of resources within the Kubernetes cluster.

Used Kubernetes to orchestrate the deployment, scaling, and management of containers.

Utilized code repositories (GitHub), CI/CD tool (Jenkins), and configuration management (Ansible) to automate build and deployment.

07/2017 -05/2019

BAMENDA CORPORATIVE CREDIT UNION

DESKTOP SUPPORT TECHNICIAN

Responded to support tickets within a precise SLA to improve customer service.

Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.

Documented repair processes and helped streamline procedures for future technical support actions.

Assisted online users via live chat, web conference and phone to resolve issues related to software installations and updates, network connectivity, password reset and user access.

Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.

Assisted in technical support process refinement to improve customer service and support.

Consistently responded to customer service emails within standard response window.

Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Removed malware and viruses from laptops and desktop systems using specialized software.

Configured new employee workstations, including all hardware, software and peripheral devices.

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Updated and reconfigured existing and new computers with current software and operating systems.

Maintained inventory of IT supplies by checking and documenting levels regularly.

Updated software versions with patches and new installations to close security loopholes and protect user

Education and Training

01/2016

Cameroon

Bachelor of Science in Computer Science

University of BUEA

Certifications

AWS Certified Solutions Architect associate.

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