Network Analyst Support Professional
Resume:
Stephen Roy
**** ********** **. ************, ******* K9J 7P4 289-***-**** adwcbm@r.postjobfree.com Objective
● As an experienced IT professional with experience in a variety of enterprise and SMB environments, I believe I can be a great addition to any environment, with a will and drive to continue to learn and grow professionally.
Education
INFORMATION SYSTEMS 2012 CDI COLLEGE
● Network Engineering
● Systems Administration
● Related coursework: Cisco Systems (CCNA), MCSA, MCSE, Linux+, A+, Network+, Server+, Security+, IIS
● Virtualization (VMWare, MS HyperV, Oracle)
Skills & Abilities
NETWORKING
● Routing and Switching
● Link Aggregation/Trunking configuration
● Firewalls - VPN and NAT configurations
● VLANs and Subnets Configuration
● 802.1X Network Access Control
● Access Control Lists
● 802.11 Wireless Networking
● Server and Client network configuration
● Load-balancing configuration
● SAN/NAS storage configuration
● DHCP
SERVER & SYSTEMS ADMINISTRATION
● OS installation, configuration and maintenance
● Active Directory, DHCP and DNS domain configuration
● Certification Authorities
● IIS and Apache web server configuration
● Virtualization (VMWare, Oracle and Microsoft Hyper V)
● SSL certificates
SYSTEMS & HARDWARE SUPPORT
● Install, configure and maintain server/client hardware and software
● Identify and resolve issues regarding all aspects of hardware and cabling
● Logging and analyzing system logs
● Install and upgrade system ROMs/firmware
● Migrate and deploy production servers with minimal downtime and impact to business operations PROFESSIONAL ACCOMPLISHMENTS
● Created new internal PKI for network access and internal application security
● Complete network refresh - Migrating entire environment from Cisco to Aruba and Palo Alto hardware - 100+ switch stacks, 4 core switches and 10 firewalls
● Complete Active Directory upgrade from 2012 to 2019
● Maintain HPE’s entire client base in GTA and eastern Ontario
● Deployed and maintained Microsoft’s first Canadian Azure cloud platform in Toronto datacenter
● Deployed entire VoIP systems for MasterCard Canada
● Deployed and maintained 200+ server web hosting facility
● Managed entire IT infrastructure of medium sized business in my first professional IT position Experience
NETWORK ANALYST ONTARIO SHORES CENTRE FOR MENTAL HEALTH SCIENCES 2020 - PRESENT
● Configure, install and support network devices and day to day operations
● Configure, install and support both physical and virtual servers and appliances
● Monitor network and server performance for the purposes of stability and performance optimization
● Monitor firewalls and SIEM services for potential threats or attacks
● Maintain infrastructure at main location, datacenter and 5 remote sites
● Provide fast and efficient support to different lines of business to ensure smooth business operation
● Complete all network and server related changes as scheduled and approved in CAB meetings
● Ensure uptime on Exchange, VoIP system and critical patient care related applications
● Troubleshoot, diagnose and resolve network issues in a timely manner
● Work with vendors and internal lines of business to ensure requirements are met and/or exceeded
● Ensuring network access across the organization - ensuring wireless and wired networks are stable, reliable and secure
● Perform monthly vulnerability assessments to identify and address any recently discovered security vulnerabilities
NETWORK ANALYST TD BANK 2019 - 2020
● Configure and support network devices and operations
● Create, update and maintain operational support documentation
● Provide fast and efficient support to different lines of business to ensure smooth business operation
● Troubleshoot, diagnose and resolve network issues in a timely manner 1
● Ensure complete and precise communication between teams and business groups
● Complete network changes, traffic redirections, DNS updates and Firewall rules
● Triage with multiple users/teams to resolve issues efficiently
● Perform software and firmware upgrades
● Configuration and support of all network devices
● Work closely with vendors to optimize
● Load-balancing and DNS
● Routing, switching and wireless LAN
● Firewall rules and monitoring
SYSTEMS ENGINEER – FIELD SUPPORT UNISYS CORP. 2018 - 2019
● Outsourced from HPE
● Install, configure and support systems for client base in GTA/Eastern Ontario
● Support systems including servers, networking and storage solutions.
● Install and configure system hardware, firmware and software
● Site surveys and audits
● Dedicated support professional for Microsoft’s Azure cloud platform in Toronto
● Routine, proactive and preventative maintenance
SYSTEMS ENGINEER – FIELD SUPPORT HEWLETT PACKARD ENTERPRISE 2014 - 2018
● Install, configure and support systems for client base in GTA/Eastern Ontario
● Support systems including servers, networking and storage solutions.
● Install and configure system hardware, firmware and software
● Site surveys and audits
● Dedicated support professional for Microsoft’s Azure cloud platform in Toronto
● Routine, proactive and preventative maintenance
INTERMEDIATE SYSTMS ANALYST TENZING MANAGED IT 2013 - 2014
● Analysis and remote support for client systems in GTA
● Performed routine maintenance and proactive maintenance of a variety of systems
● Analyze logs received from remote systems to pinpoint and resolve current issues IT ANALYST AND SYSTEMS ADMINISTRATOR STELLARPOINT INC. 2012 - 2013
● Installed and maintained entire IT infrastructure
● Configured Active Directory for user and group account configurations
● Installed and maintained VMware ESXi virtualization platform
● Responded to user application/hardware issues to detect and resolve any issues
● Installed and maintained server farm for client web hosting services
● Configured both internal and external DNS services
● Installed and configured mesh wireless configuration for seamless connectivity 2
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