Medical Assistant Customer Service

Jamie Delgado, RMA

**** ********** **,

Needville TX, 77461 Phone: 321-***-**** ● E-Mail: adwb8p@r.postjobfree.com

Registered Medical Assistant with experience in a multiphysican family medical practice and additional healthcare experience as a Referral Authorization Coordinator. Known for dedication to providing premium customer service to patients. Skills include:

Contacting Insurance Companies ● Patient Education

Insurance Specialty Referrals ● Referrals to Case Manager

Patient Scheduling ● Patient Advocate

EKGS

Shots

Wound Care

EDUCATION

Everest University – Medical Assistant Graduate, Melbourne, FL., American Registry of Medical Assistants - RMA

HIPPA and OSHA Certified

PROFESSIONAL EXPERIENCE

Health First

Brevard Health Alliance June 2016-Current

BHA is the only Federally Qualified Health Center. BHA provides extensive primary health care services to Brevard County residents regardless of their ability to pay. By offering services on a sliding-fee scale, BHA has provided primary care service, behavioral health services, limited dental services, diagnostic services, resource management services, medication assistance, and specialty referrals to Brevard County’s economically disadvantaged residents since March of 2005.

Maintain ongoing tracking and appropriate documentation on insurance specialty referrals to promote team awareness and ensure patient safety

Assemble information concerning patient's clinical background and referral needs

Per referral guidelines, provide appropriate clinical information to specialist

Contact review organizations and insurance companies to ensure prior approval requirements are met; present necessary medical information such as history, diagnosis and prognosis

Review details and expectations about the referral with patients as needed

Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)

Refer patients to clinic Case Manager as needed

Assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion

Identify and utilize cultural and community resources; establish and maintain relationships with identified service providers

Ensure that referrals are addressed in a timely manner

Remind patients of scheduled appointments via mail or phone

Ensure that patient's primary care chart is up to date with information on specialist consults

Perform other related duties as assigned

Tepas Health Care April 2016-December 2016

Surgery specialty practice offering top-quality medical expertise, cutting-edge technology and compassionate care.

Responsible for 2-3 doctors Chart Prep in general surgery

ECW

Scheduling Appointments and Checking in patients for 2-3 doctor as needed

Blood Pressure

Wound Care

Sending Orders (Mammo, Ultra sounds, Labs, Meds thru ECW)

Auto Clave

Mammatone sterilization

Assisting in procedures

Suntree Internal Medicine May 2011 – February 2016

Suntree Internal Medicine was founded on September 18, 2002, by patriarch Abe Hardoon, M.D.

EKG,

HGA1C/Lipid,

Scheduling Appointments for 1-7 doctors

Checking Patients In /Out for 1-7 doctors

Checking Blood Pressure

Giving Shots

Urinalysis

Wound Care

EOBS

HICKFAS 1500,

Authorizations,

Insurance Verification

Insurance Billing

EMR,

Sending Referrals,

Calling Other Doctor’s Offices

Contact this candidate